Part time OCR NVQ level 2 in Customer Service

OCR NVQ level 2 in Customer Service
Start/End Date

Day

Course Code

Start Time

End Time

Location

Fee

Benefit

Enrol Methods


Various

Flexible

TBC

Flexible

Flexible

Workplace

TBC

TBC

TBC

Course description
The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

Course Structure
To achieve this qualification, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units (including at least one unit from each theme).

Mandatory units

• Prepare yourself to deliver good customer service
• Provide customer service within the rules

Optional units

There is a wide range of optional units to be selected from the following themes:

• Impression and Image
• Delivery
• Handling Problems
• Development and Improvement

Like all NVQs, this qualification is competence-based. This means that it is

linked to a person†s ability to competently perform a range of tasks connected

with their work.

Course Entry requirements
All learners will need to complete an application and interview prior to enrolling.

This NVQ is a work-orientated qualification and is suitable for those who undertake Customer Service practices in their work. It is suitable for candidates who have particular customer service and administrative job roles, who are working in a customer service environment or whose role is to provide service to customers.

Course Progression
OCR NVQ L3 in Customer Service

Course Career Prospects

• Employment in a customer service environment with responsibility for delivering and managing service and being accountable in the area of practice.
• If you are unsure about your career progression please contact the Careers Team.