Part time OCR NVQ level 3 in Customer Service

OCR NVQ level 3 in Customer Service
Start/End Date

Day

Course Code

Start Time

End Time

Location

Fee

Benefit

Enrol Methods


Various

Flexible

TBC

Flexible

Flexible

Workplace

TBC

TBC

TBC

Course description
The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervision or on their own, such as in a commercial customer service environment.

Course Structure
To achieve this qualification, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units (including at least one unit from each theme).

Mandatory units

• Understand customer service to improve service delivery
• Know the rules to follow when developing customer service

Optional units

There is a wide range of optional units to be selected from the following themes:

• Impression and Image
• Delivery
• Handling Problems
• Development and Improvement

Like all NVQs, this qualification is competence-based. This means that it is

linked to a person†s ability to competently perform a range of tasks connected

with their work.

Course Entry requirements
All learners will need to complete an application and interview prior to enrolling.

This NVQ is a work-orientated qualification and is suitable for those who undertake Customer Service practices in their work. It is suitable for candidates who:

• can influence what happens at work
• use the organisation†s rules and systems flexibly to deliver good service
• question the way things are done and suggest improvements
• have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer
• are aware of the commercial or other pressures facing the organisation/business.

Course Progression
OCR NVQ L4 in Customer Service

OCR NVQ L4 in Business and Administration

Course Career Prospects

• General management or role with technical responsibilities
• Specialist internal consultancy role within an organisation
• If you are unsure about your career progression please contact the Careers Team.