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Phoenix Training and Development courses
- Course
- Inhouse
- 2 Days
...supported by what you don’t say! Effective use of visuals – how to support but not dominate the presentation Practical exercises throughout the course...
- Course
- Inhouse
- Advanced
- 1 Day
...with particular emphasis on delivery. Course Objective: a practical course in presentation based on creative techniques from the theatre. The workshop...
- Course
- Inhouse
- 2 Days
...all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you...
- Course
- Inhouse
- 1 Day
...By the end of the programme participants will be able to: Differentiate between win-win and win-lose negotiation Understand the benefits of a win-win negotiation...
- Course
- Inhouse
- 1 Day
...importance of listening Understanding customer types – assessing their varying requirements Why do customers complain? Dealing with difficult people –...
- Course
- Inhouse
- 1 Day
...management levels if required. All those need of time and self-management. The course can be adapted to specific management levels if required. Course Objective...
- Course
- Inhouse
- 1 Day
...channel stress successfully for results. Suitable for: all those who need to deal with a highly demanding work environment, often with the challenges...
- Course
- Inhouse
- 2 Days
...meetings Recognise the 4 basic reactions likely to be encountered during review meetings and use appropriate verbal and non-verbal skills in response Recognise...