Phoenix Training and Development courses

...and pace Presenting individually and with a colleague Individual and group exercises throughout Except in the case of Open Courses, all Phoenix workshops are tailored on demand...

...easily Using variables and concessions – “enhance and reduce” “Power” in negotiation – techniques to stay in control Situations to avoid – maintaining...

...emotion Assertiveness Transactional Analysis - Motivation and its relationship to interests: Maslow’s Hierarchy of Needs Herzberg’s Hygiene Factors McClelland Model...

...to specific customer complaints. Suitable for: Suitable for: anyone at any level whose job involves customer contact. Suitable for: anyone at any level...

...By the end of the course, participants will be able to: Examine their familiar work style and the circumstances affecting their own time management Establish...

...exactly the training you want, at the level you need, within the timeframe you decide...

...The competence assessment meeting The communication process Giving and receiving constructive feedback Assessing poor performance Reactions to ‘bad news’...

...Creating a Compelling Vision Communicating a Compelling Vision Leadership Styles Motivating Others Generating Commitment Tools and techniques for developing...