Phoenix Training and Development courses

...hearts and minds Course Elements Introduction – gentle warm-up and relaxation Developing an effective and confident voice – getting people to listen Increasing...

...easily Using variables and concessions – “enhance and reduce” “Power” in negotiation – techniques to stay in control Situations to avoid – maintaining...

...who wish to take their skills to an advanced level, enhance their understanding of all the factors typically at play in even the most complex negotiations...

...anyone at any level whose job involves customer contact. Course Objective: everyone within an organisation has the ability to make a positive impact on customer relations...

...for recognising priority job factors and setting key objectives accordingly Delegate more effectively Organise their diary to maximise time and opportunities...

...to help people recognise how they might not just survive, but actually thrive in a stressful environment. The course introduces tried and tested practical...

...effective monitoring processes Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final...

...at the level you need, within the timeframe you decide...