Phoenix Training and Development courses

...Handle objections successfully Identify when and how to close Day One What is involved in sales and selling? Understanding the motivations behind why people...

...preventing objections – “Treating the cause and not the symptom” Practical Exercises and role-plays throughout both days...

...in terms of client requirement and your competitors Introducing creativity to your sales approach Developing a client action plan Except in the case of Open Courses...

...from key accounts Client objectives, planning and monitoring effectiveness Establishing needs, keeping in touch Course Elements Review of existing techniques...

...exactly the training you want, at the level you need, within the timeframe you decide. Course Elements Group introduction presentations. Explore the objectives...

...objections – “Treating the cause and not the symptom” Closing skills – ensuring progress and an “advance” is made Except in the case of Open Courses...

...a persuasive & coherent sales message Handling objections – “Treating the cause and not the symptom”. This approach will help conclude the sale and avoid any unnecessary delays...

...to provide participants with the skills required to present effectively to both groups and individuals, and most importantly to develop confidence which...

...The workshop blends group exercises with individual feedback. Delegates will learn to speak persuasively and confidently, building their credibility...

...structure and content are fine, they could make more of their vocal delivery. Delegates who feel that although their presentations' structure and content are...

...the four stages of negotiation – Inviting, Presenting, Bargaining & Closing The importance of communication – how it affects negotiation Why preparation...

...which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the time frame you decide...

...Manage expectations early on with the client Identify the key ingredients of a proposal for consultancy services Negotiate with clients to establish...

...Define life positions (I’m OK, You’re OK) and explain how these are relevant to how we interpret the world Identify how our ‘ego state’ influences how...

...and to have a positive influence are both key ingredients of successful organisational working. This programme is designed to heighten your awareness...

...Outline Defining Assertiveness and Assertive Behaviour What it is and what it isn’t Natural Behaviour Personal Experiences – Situations where non-assertive...

...anyone at any level whose job involves customer contact. Course Objective: everyone within an organisation has the ability to make a positive impact on customer relations...

...with clients and colleagues. In this course, you will learn how to communicate confidently with a range of readers. The course features guidance in structuring...

...exactly the training you want, at the level you need, within the timeframe you decide. By the end of the course, participants will be able...

...By the end of the course, participants will be able to: Examine their familiar work style and the circumstances affecting their own time management Establish...