Phoenix Training and Development courses

...Practical exercises are used to ensure that participants can employ their newly learnt skills immediately and to develop their levels of confidence...

...which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide...

...participants will be able to: Understand where their business comes from Develop a client profile and a competitive strategy Analyse the benefits of their...

...significant revenues from existing customer relationships. Sales people who wish to continue generating significant revenues from existing customer relationships...

...End of day and end of event debrief Questions, evaluation and close. Extensive role-plays and exercises throughout...

...Course Elements Examining the structure of an agency – who does what? How it is all “tied together” From idea to advertisement To whom and when to pitch...

...Sales support staff, customer care personnel, technical consultants and administrative staff. Course Objective: to ensure that each individual has a clear...

...with you to deliver exactly the training you want, at the level you need, within the time frame you decide...

...Be relaxed and confident in front of an audience Be flexible and adapt their style to the audience and the situation Use their presentations to win...

...to develop a voice that makes people sit up and listen. The voice is the most powerful means of communication. While some possess the gift to engage...

...progress through difficult negotiations Closing the deal – “seize the moment !” Individual and team exercises throughout Except in the case of Open Courses...

...and how to deal with them. Adopt tactics for avoiding and dealing with (non-physical) conflict situations in a win-lose context. Use a five-step process...

...It is a highly-interactive course, with exercises, discussion and case studies throughout. Suitable for: Anyone who has been involved in a support...

...This course addresses underlying factors in a positive way, offering a range of models and behaviours to explain how we communicate and why a different...

...Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver...

...beliefs Take personal responsibility for finding creative solutions to work related problems Apply assertive skills in dealing with others Understand...

...telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and case-studies are used at every stage...

...to the right reader Course Elements: Doing effective research and preparation Understanding the process – planning, drafting and editing Writing from your...

...Anyone who needs to write reports or proposals. WRITING DYNAMIC REPORTS & PROPOSALS Course Objective: to write authoritative reports with real impact...

...40 % of time is devoted to the most important tasks. The aim of this course is to help participants re-address some of the basic principles of time management...