Phoenix Training and Development courses

...but no formal training. Introduction to Sales Course Objective: to introduce participants to the essential techniques and structures involved in sales...

...to develop existing sales skills and ensure that a solid structure is still in place. The course aims to improve all aspects of participants' sales ability...

...level of business maturity Examining where your business comes from Understanding Pareto’s law and its significance Market segmentation - What is bought...

...the training you want, at the level you need, within the timeframe you decide...

...exactly the training you want, at the level you need, within the timeframe you decide. Course Elements Group introduction presentations. Explore the objectives...

...Examining the research available (NRS, TGI etc.) How best to use the research Developing the pitch Building on the research by asserting sales techniques...

...Sales support staff, customer care personnel, technical consultants and administrative staff. Course Objective: to ensure that each individual has a clear...

...with video analysis Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda...

...Delegates will learn to speak persuasively and confidently, building their credibility and rapport with both clients and colleagues. They will develop...

...inspire, persuade and captivate, most of us don't even consider the role our voices play in the business environment. The Power of the Human Voice using...

...all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you...

...and gain deeper skills to get the most out of every situation with integrity. Advanced Negotiation Skills Course Objective: the ability to negotiate is a core skill...

...with clients Apply a range of techniques to handle conflict with clients and facilitate decision-making Build the capability of clients through effective...

...Define life positions (I’m OK, You’re OK) and explain how these are relevant to how we interpret the world Identify how our ‘ego state’ influences how...

...your impact on others and assist you to make positive impressions, persuade others to a point of view, or a desired course of action, through your effective communication...

...behaviour caused further problems Where assertive behaviour is appropriate Is it ever not appropriate? What do I want to happen? Setting personal goals...

...The concept of ‘ownership’, and the importance of mindset Why the initial contact is so crucial Gaining trust, and making the customer feel valued The...

...to give you a thorough grounding in the essentials of good business writing. The written word is a powerful business tool which can help you improve relationships...

...Course Elements Groundwork and planning for report writing Clarifying your objectives – open reports, reports with recommendations and proposals Reaching...

...for recognising priority job factors and setting key objectives accordingly Delegate more effectively Organise their diary to maximise time and opportunities...