Phoenix Training and Development courses

...This course provides the bedrock for all successful selling roles. By the end of the course participants will be able to: Understand the motivations behind...

...Developing a relevant and powerful sales message Organising the features of your product How to sell for the short, medium and long term Techniques...

...level of business maturity Examining where your business comes from Understanding Pareto’s law and its significance Market segmentation - What is bought...

...Identifying changes within the client’s business - Re-selling your competitive advantage - Maintaining urgency Continuing to be creative: - Client incentives...

...efforts can contribute to the success of the whole. They will be motivated and geared up for success! The course is highly practical and full of interactivity...

...to promote their product. Suitable For: anyone looking to develop successfully sales relationships with the agencies whichever brand or media area you are...

...Sales support staff, customer care personnel, technical consultants and administrative staff. Course Objective: to ensure that each individual has a clear...

...Anyone involved in formal presentations client meeting, or public speaking. By the end of the course, participants will be able to: Confidently deliver...

...hearts and minds Course Elements Introduction – gentle warm-up and relaxation Developing an effective and confident voice – getting people to listen Increasing...

...whether in meetings, negotiations, presentations, conferences or simply on the telephone. The Power of the Human Voice takes an innovative and creative approach to training...

...the confidence to enter into negotiation, knowing the importance of such aspects as a win:win situation, how to protect yield and the use of concessions...

...By the end of the programme participants will be able to: Differentiate between win-win and win-lose negotiation Understand the benefits of a win-win negotiation...

...this workshop will help anyone who has been involved in a support or technical role to develop the necessary skills, styles and approach that lead to successful consultancy...

...including those who may be experiencing difficulties in establishing strong working relationships due to poor interpersonal skills. Anyone committed...

...Use a range of Influencing Styles Know how to plan to influence Define the key motivators of others Seek ‘win/win’ situations Create impact through voice...

...Outline Defining Assertiveness and Assertive Behaviour What it is and what it isn’t Natural Behaviour Personal Experiences – Situations where non-assertive...

...telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and case-studies are used at every stage...

...to give you a thorough grounding in the essentials of good business writing. The written word is a powerful business tool which can help you improve relationships...

...be illustrated by examples. Throughout the course, the participants will test out ideas and techniques with practical exercises as a group, in pairs and individually...

...for recognising priority job factors and setting key objectives accordingly Delegate more effectively Organise their diary to maximise time and opportunities...