Phoenix Training and Development courses

...This course provides the bedrock for all successful selling roles. By the end of the course participants will be able to: Understand the motivations behind...

...By the end of the course participants will be able to: Assess the effectiveness of their current sales skills Recognise the importance of setting clear...

...in terms of client requirement and your competitors Introducing creativity to your sales approach Developing a client action plan Except in the case of Open Courses...

...the training you want, at the level you need, within the timeframe you decide...

...for the Client’s presence at exhibitions. Team designs mission statement. The importance of the pre-event briefing. Individual roles; working in pairs...

...objections – “Treating the cause and not the symptom” Closing skills – ensuring progress and an “advance” is made Except in the case of Open Courses...

...they are making to an organisation's revenue generation. Suitable for: Sales support staff, customer care personnel, technical consultants and administrative staff...

...with video analysis Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda...

...Be relaxed and confident in front of an audience Be flexible and adapt their style to the audience and the situation Use their presentations to win...

...The human voice is the most powerful means of communication. While some possess the gift to engage, inspire, persuade and captivate, most of us don’t even...

...with little experience in negotiation. The course focuses on the essential skills and stages involved. The objective of the course is to give the delegates...

...“Standard” win-lose approach and how to address this in others - Dirty tricks and how to recognise them - Five steps to turn win-lose into win-win...

...training needs analysis and practical support Programme Guide: Welcome and introductions The consultancy process Managing expectations Negotiating...

...Values and Beliefs The Belief Cycle I’m Ok, You’re OK – Transactional Analysis and Life Positions Assertiveness and its link to a Win/Win approach Practice...

...This programme is designed to heighten your awareness of your impact on others and assist you to make positive impressions, persuade others and assist...

...Discrepancy assertion Learning Methods All learning will be developed through interactive discussion, written exercises, and by using personal experiences...

...importance of listening Understanding customer types – assessing their varying requirements Why do customers complain? Dealing with difficult people –...

...to test out ideas and techniques with practical exercises. Except in the case of Open Courses, all Phoenix workshops are tailored on demand...

...be illustrated by examples. Throughout the course, the participants will test out ideas and techniques with practical exercises as a group, in pairs and individually...

...40 % of time is devoted to the most important tasks. The aim of this course is to help participants re-address some of the basic principles of time management...