Phoenix Training and Development courses

...their importance Establishing the needs of the client Day Two Learning to use features, advantages and benefits Developing a strong “sales message” Maintaining...

...preventing objections – “Treating the cause and not the symptom” Practical Exercises and role-plays throughout both days...

...product in terms of client requirement and your competitors Create a comprehensive action plan to increase their market share Day One Understanding...

...significant revenues from existing customer relationships. Sales people who wish to continue generating significant revenues from existing customer relationships...

...exactly the training you want, at the level you need, within the timeframe you decide. Course Elements Group introduction presentations. Explore the objectives...

...all Phoenix workshops are tailored on demand , which means that we will develop the final agenda with you to deliver exactly the training you...

...Sales support staff, customer care personnel, technical consultants and administrative staff. Course Objective: to ensure that each individual has a clear...

...with you to deliver exactly the training you want, at the level you need, within the time frame you decide...

...The workshop blends group exercises with individual feedback. Delegates will learn to speak persuasively and confidently, building their credibility...

...inspire, persuade and captivate, most of us don't even consider the role our voices play in the business environment. The Power of the Human Voice using...

...with little experience in negotiation. The course focuses on the essential skills and stages involved. The objective of the course is to give the delegates...

...“Standard” win-lose approach and how to address this in others - Dirty tricks and how to recognise them - Five steps to turn win-lose into win-win...

...By the end of the workshop, delegates will be able to: Recognise the key stages of a consultancy assignment and adapt them to their own specialist...

...in oneself and others Explain the link between Assertiveness and a Win/Win approach Course Elements The Communication MinefieldVerbal and Non-Verbal Communication...

...It offers an influencing framework to help you plan ahead, plus a chance to obtain feedback on your present style. By the end of the module participants will be able...

...Anyone, particularly managers, who have to deal outsde of clearly delineated organisational structures. INFLUENCE WITHOUT AUTHORITY Course Objective...

...to specific customer complaints. Suitable for: Suitable for: anyone at any level whose job involves customer contact. Suitable for: anyone at any level...

...and phrases – get attention and hold interest Producing an attractive, easy-to-read layout Participants will be required to send samples of practical work before the course...

...Plan and structure a successful report Present themselves expertly on paper Set out an argument clearly and persuasively Convince readers of their viewpoint...

...By the end of the course, participants will be able to: Examine their familiar work style and the circumstances affecting their own time management Establish...