Principles of Customer Service NCFE Certificate level 3

Leicester College

Course

In Leicester

Price on request

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Description

  • Type

    Course

  • Location

    Leicester

  • Start date

    Different dates available

This is a distance learning course for people aged 19 and over. This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working with customers. This is a knowledge-based qualification […]

Facilities

Location

Start date

Leicester (Leicestershire)
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Painter Street, LE1 3WA

Start date

Different dates availableEnrolment now open

About this course

There is a short initial assessment to complete to ensure the course is the right level for you.

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Subjects

  • Customer Service

Course programme

Year 1

The qualification consist of the following seven mandatory units:

Unit 1 -Understand customer service
Unit 2 -Principles of business
Unit 3 -Understand how to resolve customers problems and complaints
Unit 4 -Understand customers and customer retention
Unit 5 -Understand how to monitor customer service interactions and feedback
Unit 6 -Understand how knowledge and resources and service partnerships are used to support customer service delivery
Unit 7-Understand equality, diversity and inclusion in the workplace.

Additional information

This course is only available online. You will receive a welcome email with your login details. All information is on the learning platform along with the assessment questions and once you have submitted the work your feedback will also appear on the platform. Support is available throughout from the distance learning team. There are no observations or exams.

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Principles of Customer Service NCFE Certificate level 3

Price on request

The best Customer Management courses

See all

See all