Professional Call Handling - Outbound Telephone Skills

Purpose

So many business opportunities are wasted on the telephone by not handling the call efficiently, losing customers and missing potential sales opportunities. Correct telephone training can rectify all this. This course looks at identifying existing telephone skills and develop them further. It is intended for people who are already proficient at handling outbound calls.

This is a hands on course with a high level of delegate participation through group discussions.

The course includes

• The history of the telephone

• Communication

• Planning

• Making a Call Plan

• Your customers

• Getting past the switchboard/reception/secretaries

• Overcoming voicemail

• Handling Decision Maker

• Getting appointments

• Telephone Selling

• Open questions

• Features and Benefits

• Dealing with Unhappy Customers

• Complaints

• Handling General Objections

• Handling Price Objections

• Ending a call

• Finding sales opportunities and leads

• An action plan at the end of the course

Included in the course

• Trainer Pack - 81 pages
• Delegate Workbook
• Slide Pack - 31 slides

Courses are offered online for our customers to download and then train their team(s), at their pace and using their own premises.