Providing Good Customer Service From the Inside Out

Simpliv

Course

Online

£ 10 + VAT

The best Other Education courses

See all

See all

Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

"Our mission is to create an experience that pleases our customers; a workplace that leverages assets; and a business that achieves financial success."I bring this course to you to make you understand and have in-dept knowledge about customer service and how it is very important in any organization or business.Hi, I'm Vanessa Womack. I've over 25 years of Consulting & 10 years of facilitating Business courses and Adult education along with community leadership and dialogue training and plenty of other opportunities to work. This course is very simple and designed for those who have the motive to help others and become better. In fact, Customer service is all about understanding your customers by stepping into their boots and feeling their needs. Nonetheless, some of the tricks and tips that I am going to share with you can also be used in your daily lives and become a better person. Who is this course for:Anyone who has and urge to improve their customer service skills and knowledge
Who has the intention to help others

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

You will learn how to deal with Customer in more Professional way
Understand them by stepping into their boots
Improve your communication skills
Improve your knowledge and ideas to deal with Questions flooding in
Using "Follow up" method to check if the problem is resolved
Using Ten Simple phrases given in the course that could help you in your communication

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Emagister S.L. (data controller) will process your data to carry out promotional activities (via email and/or phone), publish reviews, or manage incidents. You can learn about your rights and manage your preferences in the privacy policy.

Reviews

This centre's achievements

2021

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 6 years

Subjects

  • Team Training
  • Difficult People
  • Customer Service
  • Philosophy
  • Problem Solving

Course programme

Providing Good Customer Service From the Inside Out 19 lectures 24:24 Introduction Training Purpose What is Customer Service - Service is a Philosophy What is Customer Service - Exceeding Expectations What is Customer Service - Learn Practice and Improve Who Are Your Customers Presenting Yourself Properly Telephone Techniques - Do this Telephone Techniques - Don't do this Dealing With Challenges - Challenging Actions Dealing With Challenges - More Solutions Dealing With Difficult People Practice Team Challenge Activity Listening for Answers Five Steps to Customer Problem Solving Practice PRIDE Recovery Process Ten Helpful Phrases Don’t Stress! Providing Good Customer Service From the Inside Out 19 lectures 24:24 Introduction Training Purpose What is Customer Service - Service is a Philosophy What is Customer Service - Exceeding Expectations What is Customer Service - Learn Practice and Improve Who Are Your Customers Presenting Yourself Properly Telephone Techniques - Do this Telephone Techniques - Don't do this Dealing With Challenges - Challenging Actions Dealing With Challenges - More Solutions Dealing With Difficult People Practice Team Challenge Activity Listening for Answers Five Steps to Customer Problem Solving Practice PRIDE Recovery Process Ten Helpful Phrases Don’t Stress! Introduction Introduction Introduction Introduction Training Purpose Training Purpose Training Purpose Training Purpose What is Customer Service - Service is a Philosophy What is Customer Service - Service is a Philosophy What is Customer Service - Service is a Philosophy What is Customer Service - Service is a Philosophy What is Customer Service - Exceeding Expectations What is Customer Service - Exceeding Expectations What is Customer Service - Exceeding Expectations What is Customer Service - Exceeding Expectations What is Customer Service - Learn Practice and Improve What is Customer Service - Learn Practice and Improve What is Customer Service - Learn Practice and Improve What is Customer Service - Learn Practice and Improve Who Are Your Customers Who Are Your Customers Who Are Your Customers Who Are Your Customers Presenting Yourself Properly Presenting Yourself Properly Presenting Yourself Properly Presenting Yourself Properly Telephone Techniques - Do this Telephone Techniques - Do this Telephone Techniques - Do this Telephone Techniques - Do this Telephone Techniques - Don't do this Telephone Techniques - Don't do this Telephone Techniques - Don't do this Telephone Techniques - Don't do this Dealing With Challenges - Challenging Actions Dealing With Challenges - Challenging Actions Dealing With Challenges - Challenging Actions Dealing With Challenges - Challenging Actions Dealing With Challenges - More Solutions Dealing With Challenges - More Solutions Dealing With Challenges - More Solutions Dealing With Challenges - More Solutions Dealing With Difficult People Dealing With Difficult People Dealing With Difficult People Dealing With Difficult People Practice Team Challenge Activity Practice Team Challenge Activity Practice Team Challenge Activity Practice Team Challenge Activity Listening for Answers Listening for Answers Listening for Answers Listening for Answers Five Steps to Customer Problem Solving Five Steps to Customer Problem Solving Five Steps to Customer Problem Solving Five Steps to Customer Problem Solving Practice PRIDE Practice PRIDE Practice PRIDE Practice PRIDE Recovery Process Recovery Process Recovery Process Recovery Process Ten Helpful Phrases Ten Helpful Phrases Ten Helpful Phrases Ten Helpful Phrases Don’t Stress! Don’t Stress! Don’t Stress! Don’t Stress!

Additional information

An open mind and willingness to learn new things and Ideas If you are looking forward to improve business for any organization

See related categories

Providing Good Customer Service From the Inside Out

£ 10 + VAT

The best Other Education courses

See all

See all