PTP Training & Marketing Ltd courses

...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Skills sets, Via Email...

...11:00 – 11.30 Moments of truth. Best practice on the telephone and email. 11:30 – 12:00 Current and effective communication skills. The power of tone awareness... Learn about: Communication Training, Communication design, Communication Skills...

...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed... Learn about: Visitors Experience, Good Practices, Care Skills...

...delegates will improve their customer-care skills when answering the telephone. Greater confidence when taking incoming calls Telephone etiquette when answering... Learn about: Customer Retention, Customer Service, Customer satisfaction...

...11:00 - 12:00 Handling Objections/Negotiating/Closing 12:00 - 13:00 Customer Care 13:00 - 14:00 Lunch 14:00 - 14:45 Customer Expectations 14:45... Learn about: Customer Manager, Customer Service, Customer Retention...

...How to build a successful rapport with new or existing clients and how to ensure they remain loyal. The three essential skills you need to genuinely know your customer... Learn about: Customer Manager, Customer relationship, Customer Service Skills...

...14:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service.) 14:30... Learn about: Incoming Telephone Calls, Telephone answering, Telephone Calls...

...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Service, Customer Retention, Customer Service Skills...

...In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues... Learn about: Communication design, Communications Planning, Communication Training...

...(Here delegates will look at the importance of first impressions i.e. when answering the phone and also the limitations of verbal communication through a fun exercise)... Learn about: Sales Training, Communication Training, Customer relationship...

...and building a target market - Profiling, focusing and targeting. Ensuring that there is a significant ROI. Ensure there is a Mission Statement for each new Account... Learn about: Sales Strategy, Target Market, Sales strategy process...

...efficiency and secure value for money through managing contracts well? 11:00 - 11:15 Coffee 11:15 - 12:30 Key Contract Management Tools: How do I get... Learn about: Contract management, Management Information Systems, Core Principles...

...Each manager will benefit from discovering or refreshing skills that are vital in today’s working environment. With the challenges of operating in turbulent business environments... Learn about: Financial acts, Financial Reports, Financial Risk...

...to somewhere near your preferred state. We will look at effective ways of bouncing back and improving your well-being that you may not have come across...

...NEW! PTP has introduced a new product called Face-to-Face Live. This is where the delegate can log on from anywhere and attend a live training session... Learn about: Stakeholder Management...