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PTP Training & Marketing Ltd courses
- Course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- February
...It is designed to demystify financial jargon and introduce the key financial statements, how to interpret them and how to use them to obtain essential business information... Learn about: Business Ratios, Business context, Financial Reports...
- Short course
- Leedsand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- March
...14:15 An Overview of the Data Protection Act 14:15 - 15:00 Health & Safety quiz 15:00 - 15:15 Tea 15:15 - 16:30 Being an Effective Communicator as well as Administrator... Learn about: Data Protection, Organisational Skills, Works styles...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
...control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on... Learn about: Customer Sanctions, Written communications, Credit Control...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...negotiating financial aspects of transactions with customers; even the customers finance staff ! Finance for Marketing and Sales People - Timetable... Learn about: Profit and Loss Account, Loss Account, Fundamentals of costing...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- 1 Day
...content, terminology, purpose and inter-relationship) 11:15 - 11:30 Coffee Break 11:30 - 12:15 Key Accounting Issues (Accruals, measurement issues... Learn about: Balance Sheet, Cash Flow, Accounting Concepts...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- March
...we can make a value decision, we can also use the same techniques within the sales process.) 15:30 - 16:30 Value and Cost (How driving the cost too low can damage your business)... Learn about: Communication Skills, Strategic partners, Closing techniques...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
...to those that were not. The second shows you the fastest and most risk avoiding route to becoming wealthy, focusing on selling for a capital gain... Learn about: Profitable Business, Reducing Risk, IT risk...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
...(A brief look into the types of techniques available and what might influence management decisions) 15:00 - 15:15 Ratio Analysis (A look at what financial... Learn about: Business to plan, Business Strategy...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- February
- 1 Day
...An appreciation of profit and cash flow and the implications. An introduction to investment appraisal. Masterclass in Interpreting Financial Statements... Learn about: Profit and Loss, Balance Sheet, Financial Training...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Advanced
- April
...Managers in all organisations are often faced with decisions to make which are influenced by, or will influence, the financials of the business... Learn about: Financial Reports, Financial Ratios, Financial Training...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- 1 Day
...1005 Development of a project (Defining, planning, implementing, the challenges – and solutions) 1030 Project specification – setting it all out... Learn about: Project considerations, Risk Management, IT Project Management...
- Short course
- Leedsand5 other venues
- Birmingham, Edinburgh, London, Manchester, Nottingham
- Intermediate
- June
- 1 Day
...cash flow of your business Sustaining Effective Financial Control - Timetable 9.30 - 9.45 Coffee & course objectives 9.45 - 10.30 What information is needed... Learn about: Financial Training, Balance Sheet, Cash Flow...
- Short course
- Leedsand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Intermediate
- August
...and monitor a budget (Setting up of systems and reporting to ensure success of methods) 16:30 Summary & Action Plans Agreed... Learn about: Business Risk, Business Studies, Business Finance...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...Call Centre - Achieving Best Practice - Timetable 09:30 - 09:45 Coffee & Introduction. 09:45 - 10:45 Task 1: What Do We Hate About Calling Other Companies?... Learn about: Best Practice, Handling Complaints, Call Centre...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- March
...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Incoming Calls, Customer Care...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
...own scoring systems and the whole group discusses whether these marking procedures can be improved.) 12:45 – 13:00 Review of Morning Activities 13:00 –... Learn about: Handling Complaints, Customer Care, Incoming Calls...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
...that govern what we do) 15:30 - 15:45 Coffee Break 15.45 - 16:30 Have we got it right? 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Excellence, Customer Expectations, Financial acts...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- March
...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Customer satisfaction, Developing Questions, Contact and Developing...
- Short course
- Leedsand5 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester
- Intermediate
- November
...This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary... Learn about: Customer Types, Difficult Exercise, Customer Complain...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- April
...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...