PTP Training & Marketing Ltd courses

...It is designed to demystify financial jargon and introduce the key financial statements, how to interpret them and how to use them to obtain essential business information... Learn about: Business Ratios, Business context, Financial Reports...

...14:15 An Overview of the Data Protection Act 14:15 - 15:00 Health & Safety quiz 15:00 - 15:15 Tea 15:15 - 16:30 Being an Effective Communicator as well as Administrator... Learn about: Data Protection, Organisational Skills, Works styles...

...control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on... Learn about: Customer Sanctions, Written communications, Credit Control...

...negotiating financial aspects of transactions with customers; even the customers finance staff ! Finance for Marketing and Sales People - Timetable... Learn about: Profit and Loss Account, Loss Account, Fundamentals of costing...

...content, terminology, purpose and inter-relationship) 11:15 - 11:30 Coffee Break 11:30 - 12:15 Key Accounting Issues (Accruals, measurement issues... Learn about: Balance Sheet, Cash Flow, Accounting Concepts...

...we can make a value decision, we can also use the same techniques within the sales process.) 15:30 - 16:30 Value and Cost (How driving the cost too low can damage your business)... Learn about: Communication Skills, Strategic partners, Closing techniques...

...to those that were not. The second shows you the fastest and most risk avoiding route to becoming wealthy, focusing on selling for a capital gain... Learn about: Profitable Business, Reducing Risk, IT risk...

...(A brief look into the types of techniques available and what might influence management decisions) 15:00 - 15:15 Ratio Analysis (A look at what financial... Learn about: Business to plan, Business Strategy...

...An appreciation of profit and cash flow and the implications. An introduction to investment appraisal. Masterclass in Interpreting Financial Statements... Learn about: Profit and Loss, Balance Sheet, Financial Training...

...Managers in all organisations are often faced with decisions to make which are influenced by, or will influence, the financials of the business... Learn about: Financial Reports, Financial Ratios, Financial Training...

...1005 Development of a project (Defining, planning, implementing, the challenges – and solutions) 1030 Project specification – setting it all out... Learn about: Project considerations, Risk Management, IT Project Management...

...cash flow of your business Sustaining Effective Financial Control - Timetable 9.30 - 9.45 Coffee & course objectives 9.45 - 10.30 What information is needed... Learn about: Financial Training, Balance Sheet, Cash Flow...

...and monitor a budget (Setting up of systems and reporting to ensure success of methods) 16:30 Summary & Action Plans Agreed... Learn about: Business Risk, Business Studies, Business Finance...

...Call Centre - Achieving Best Practice - Timetable 09:30 - 09:45 Coffee & Introduction. 09:45 - 10:45 Task 1: What Do We Hate About Calling Other Companies?... Learn about: Best Practice, Handling Complaints, Call Centre...

...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Incoming Calls, Customer Care...

...own scoring systems and the whole group discusses whether these marking procedures can be improved.) 12:45 – 13:00 Review of Morning Activities 13:00 –... Learn about: Handling Complaints, Customer Care, Incoming Calls...

...that govern what we do) 15:30 - 15:45 Coffee Break 15.45 - 16:30 Have we got it right? 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Excellence, Customer Expectations, Financial acts...

...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Customer satisfaction, Developing Questions, Contact and Developing...

...This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary... Learn about: Customer Types, Difficult Exercise, Customer Complain...

...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...