PTP Training & Marketing Ltd courses

...contingency and reporting time; Gantt Chart, Critical Path Analysis; case study) 15:00 – 15:15 Tea 15:15 - 16:00 Reporting and Control... Learn about: Resources and management, Preparation of Projects, Project Management Techniques...

...(Project paths, critical path analysis) 1210 Resourcing – people and finance 1225 Summary 1230 Close... Learn about: Project considerations, Project Management, IT Project Management...

...the key characteristics of a quality SMART Objective Practise setting quality SMART Objectives Analyse personal strengths and areas for development... Learn about: Team Training, SMART Objective Setting...

...This Sustaining Effective Financial Control course is a one-day workshop style course which will demonstrate how, by accessing the correct financial information... Learn about: Cash Flow, Financial Training, Fundamentals of costing...

...winning budget How to present a successful case How to deal with negotiations How to implement and maintain a budget Winning the Budget You... Learn about: Business Finance, Business priorities, Business Analyst...

...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Best Practice, Handling Complaints, Call Centre...

...do not treat their customers in the same way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with customers) 11:15 - 11:30 Coffee Break 11:30... Learn about: Incoming Calls, Customer Care...

...Break 11:15 – 11:45 Task 2: What Are Your Objectives? 11:45 – 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their... Learn about: Customer Complaints Calls, Customer Care, Handling Complaints...

...A greater understanding of the customers needs and how they rate customer excellence Understand why customers complain especially when there is a financial... Learn about: Customer Expectations, Finance Market, Finance Economics...

...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Customer Care, Developing Questions, Contact and Developing...

...for dealing with hard-to-handle people. Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations... Learn about: Difficult People, Strategies for Dealing, Customer Complain...

...Feedback and evaluations 16:30 Summary & Action Plans Agreed... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...

...Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional. How you can compose... Learn about: Via Email, Skills sets...

...via Email and on the Telephone - Timetable 09:30 – 10:00 Welcome and coffee. Introduction to the course and its objectives. 10:00 – 10:30 Email and Telephone... Learn about: Communication Training, Telephone answering, Communication design...

...specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Customer Care Skills, Course Objectives, Customer Care...

...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques... Learn about: Customer Service, Excellent Customer Care, Customer Retention...

...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Retention Strategy, Customer satisfaction, Customer Retention...

...feedback forms and social media. What works best in establishing what your customer really wants. Develop a practical and inspirational action plan... Learn about: Customer Manager, Customer Relationship Management, Customer Care...

...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Timetable 14:00... Learn about: Telephone Calls, Incoming Telephone Calls, Incoming Calls...

...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Service, Customer Manager, Customer Retention Strategy...