PTP Training & Marketing Ltd courses

...16.00 – 16:45 Summary and Action Plan agreed. What are we going to stop doing, keep doing and start doing from tomorrow?... Learn about: Communication design, Customer Service, Telephone answering...

...specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Customer Care, Visitors Experience, Visitor Satisfaction...

...Incoming Calls - Timetable 09:30 - 10:00 Coffee & Introduction. 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover... Learn about: Customer Retention, Customer Service, Customer relationship...

...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Service, Customer Retention Strategy, Customer Relationship Management...

...Look at successful companies who really know their customers and see how they have grown through self-development and consistency. Questionnaires... Learn about: Customer satisfaction, Customer Manager, Customer Care...

...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Incoming Telephone Calls, Telephone Calls, Incoming Calls...

...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer Service, Customer Manager, Customer relationship...

...ways to say ‘no’ 15.00 – 15.15 Tea break 15.15 – 16.00 Dealing with outbursts of anger; non - stop talkers Coping strategies 16.00 – 16.30 Summary... Learn about: Communication Skills, Communication face, Communications Planning...

...techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles. Understand the value... Learn about: Communication Training, Sales Training, Customer Care...

...by the Strategy Analysis of the Market Place Identification of Risk and Contingency Plans Developing a Sales Strategy - Timetable 09.30 – 10.00 Coffee... Learn about: Sales Training, Sales Strategy, Sales strategy process...

...steps might be available to provide a remedy for well managed and resourced contracts. Practical help and guidance on best practice. Introduction to Contract Management... Learn about: Management Information Systems, Core Principles, Contract Management Tools...

...Everybody involved in sales wants to be seen as professional and sometimes this leads to salespeople not being assertive enough with their potential customers... Learn about: Sales Training...

...even if they are all working from home. Delegates will be able to Explain how to identify and assess stakeholders Describe tools and techniques to engage... Learn about: Stakeholder Management...