PTP Training & Marketing Ltd courses

...15:00 Importance of the Telephone 15:00 - 16:00 Importance of Written Communications 16:00 - 16:30 Customer Sanctions 16:30 Summary & Action Plans Agreed... Learn about: Written communications, Credit Rating, Customer Sanctions...

...Managing your cash resources understanding cash flow forecasts profit v. cash 16.15 –16.30 Action plans –what will you do now?... Learn about: Financial Training, Ratios and measures, Fundamentals of costing...

...accounting concepts, accounting standards, groups, shortcomings of financial information) 12:15 - 12:45 Working Capital (The working capital cycle... Learn about: Financial Training, Profit and Loss and Balance Sheet, Accounting Concepts...

...15:30 Objection Handling and Closing Techniques (Understand the salesman better. By being aware of the salespersons skills - or lack of... Learn about: Strategic partners, Closing techniques, Negotiation Skills...

...11:30 - 13:00 How to Buy at a Discount and Sell at a Premium 13:00 - 13:45 Lunch 13:45 - 14:15 Introduction to "How To Build a Profitable Business Fast"... Learn about: IT risk, Profitable Business, Increasing Returns...

...(A brief look into the types of techniques available and what might influence management decisions) 15:00 - 15:15 Ratio Analysis (A look at what financial... Learn about: Business Strategy, Business to plan...

...It is intended for those who are involved in making decisions which are influenced by or affect the financials. An understanding of the purpose... Learn about: Financial measurements, Cash Flow, Financial Training...

...Also included are management aspects of budgeting, costing, pricing and investment appraisal. The ability to develop a greater awareness of the finances... Learn about: Financial Terms, Balance Sheet, Cash Flow Statement...

...These projects may be quite short-term or operating over a long period. They may be for internal use or client-specific. This course is designed specifically... Learn about: Resources and management, Project Management Techniques, Project Management...

...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: Project considerations, IT Project Management, Risk Management...

...There is often much confusion around the subject of SMART objective setting. This course aims to give managers a clear understanding of the purpose of SMART Objective Setting... Learn about: Team Training, SMART Objective Setting...

...dealing with variances 12.45 - 13.30 Lunch Break 13.30 - 14.30 Understanding your Balance Sheet what it tells you - how much is invested what it doesn't... Learn about: Fundamentals of costing, Cash Flow, Balance Sheet...

...All organisations have to prioritise who gets what from the budget process. This course aims to provide specific guidance on how to achieve the best possible... Learn about: Business Analyst, Business Risk, Business Studies...

...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Handling Complaints, First Impressions, Correct Vocabulary...

...12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being... Learn about: Incoming Calls, Customer Care...

...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Handling Complaints, Customer Care, Customer Complaints Calls...

...(Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Upon It! (Understanding some of the financial... Learn about: Plans Agreed, Finance Economics, Financial acts...

...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Developing Questions, Contact and Developing, Role Plays...

...environment How to handle complaints in a positive way Dealing with Incoming Calls Positively - Timetable (Split into two groups) 09:30 GROUP 1 Task... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...

...How you can compose an outstanding email Understanding the limitations of verbal skills and making the best of this immediate form of communication Creation... Learn about: Via Email, Skills sets...