PTP Training & Marketing Ltd courses

...and how that can be applied to the leisure industry Recognise and develop selling skills to promote our services Feedback forms. What works?... Learn about: Customer Service...

...or Buyer Increased enjoyment in the role Positive impact on cash flow and margin Advanced Credit Control - Customer Focused- Virtual Training... Learn about: Communication Skills, Credit Controllers, Target Market...

...12:45 - 13:45 Lunch 13:45 - 14:30 The Facilitators Toolkit (Part 2)(An insight into the next 4 skills required of an Accomplished Facilitator:1)... Learn about: Facilitation Skills, Creative techniques...

...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Service, Public Sector...

...Engaging stakeholders 3. Designing and event and creating buy in from the stakeholders 4. Use of creative facilitation techniques 5. Managing the process... Learn about: Facilitation Skills, Decision Making, Problem Solving...

...Clarification of the different sources of power in the context of one-to-one or group negotiations including understanding the need for flexibility... Learn about: Negotiation Skills...

...of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker How to recognise when a discussion... Learn about: Listening Skills...

...(Delegates focus on understanding clients needs and appropriate presentation styles ) 12:30 - 13:30 Lunch break 13:30 - 14:00 Motivating your Audience... Learn about: Presentation Skills...

...This Advanced Telephone Prospecting training course is available throughout the UK." "Greater confidence to make outgoings calls professionally Identify... Learn about: Negotiation Skills, Sales Training, Sales Trends...

...observations, staff development) 16:30 Summary & Action Plans Agreed...

...The Real Facts (What does it mean & how do we use it? Time to consider the real facts and understand your role.) 10:45 - 11:15 Making Objectives Even SMARTER...

...dealing with challenge to authority and aggression; dealing with difficult people and poor performance.) 11:30 - 13:00 Obtaining Results; Developing Inter-Personal... Learn about: Assertiveness Training, Confidence Training...

...Reading and Understanding Financial Reports 11:15 – 11:20 - Using Financial Data: Essential Business Ratios 11:20 - 11:35 - Coffee break 11:35 – 11:55... Learn about: Profit and Cost, Financial Training, Planning and Budgeting...

...(Handling paperwork/saying No/giving and receiving instructions) 13:00 - 14:00 Lunch 14:00 - 14:15 An Overview of the Data Protection Act 14:15...

...15:00 Importance of the Telephone 15:00 - 16:00 Importance of Written Communications 16:00 - 16:30 Customer Sanctions 16:30 Summary & Action Plans Agreed... Learn about: Sales Marketing, Sales Training, Credit Repair...

...Coffee break 11.30 –12.45 Actions to improve profitability fundamentals of costing knowing your break even point understanding how costs may vary with... Learn about: Finance Department, Finance Economics, Finance Market...

...11:15 - 11:30 Coffee Break 11:30 - 12:15 Key Accounting Issues (Accruals, measurement issues, accounting concepts, accounting standards, groups... Learn about: Financial Ratios, Financial Data, Financial Training...

...continued 11.45 – 12.30 Cash is King 12.30 – 13.30 Lunch break 13.30 – 14.15 Cash is King, continued 14.15 – 14.45 Balance Sheet 14.45 – 15.00 Afternoon... Learn about: Financial Training, Development Programme, Financial acts...

...speaking your language and enabling you to understand the financial way of seeing things as well as giving you practical opportunities. During the... Learn about: Finance meetings, Finance Managers, Finance Department...

...Managing supplier performance Introduction to Buying - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Communication Skills... Learn about: Salespersons skills, Buying Advisor, Role Play...