PTP Training & Marketing Ltd courses

...How to ensure customer feedback. Understand effective complaint handling formulas that resolve every time. Advanced Customer Service for the Tourism... Learn about: Customer Service...

...relationships inside and outside of the business to enhance customer perception and increase margin. Advanced Credit Control - Customer Focused... Learn about: Money and manpower, Convert to sales, Credit Controllers...

...to apply the principles taught on the course to their own situation.) 16.30 Summary & Action Plans Agreed... Learn about: Creative techniques, Facilitation Skills...

...Understand the key elements of outstanding customer service Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Public Sector, Customer Service...

...Engaging stakeholders 3. Designing and event and creating buy in from the stakeholders 4. Use of creative facilitation techniques 5. Managing the process... Learn about: Decision Making, Problem Solving, Facilitation Skills...

...in internal one-to-one or Team situations or external Client or Customer meetings at an advanced level. It will also benefit those responsible for developing... Learn about: Negotiation Skills...

...are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker... Learn about: Listening Skills...

...(Delegates focus on understanding clients needs and appropriate presentation styles ) 12:30 - 13:30 Lunch break 13:30 - 14:00 Motivating your Audience... Learn about: Presentation Skills...

...This Advanced Telephone Prospecting training course is available throughout the UK." "Greater confidence to make outgoings calls professionally Identify... Learn about: Negotiation Skills, Sales Training, Sales Trends...

...the support they need in order to maximise their contribution. Develop the skills associated with appraisal interviewing. Explore some of the underlying...

...objectives that once achieved, make a positive contribution to business results. How to avoid setting objectives that are not aligned to the business goals...

...and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill... Learn about: Confidence Training, Assertiveness Training...

...The course then moves to areas which are most likely to be used frequently by delegates: How to work out cost and profit, how to plan and measure budgets... Learn about: Business Friendly Finance, Establishing Profit and Cost, Planning and Budgeting...

...15:00 Health & Safety quiz 15:00 - 15:15 Tea 15:15 - 16:30 Being an Effective Communicator as well as Administrator (identifying key skills/listening...

...NEW! PTP has introduced a new product called Face-to-Face Live. This is where the delegate can log on from anywhere and attend a live training session... Learn about: Credit Consolidation, Sales Management, Sales Process...

...and measures of performance 14.30 –15.30 Managing working capital stock management debtors and credit management creditors and other payments 15.30 –16.15... Learn about: Marketing and Sales, Finance Economics, Finance Department...

...12:45 - 13:45 Lunch Break 13:45 - 14:30 Cash Flow (Cash flow statement, cash versus profit, importance of cash flow) 14:30 - 16:30 Evaluation Techniques (Liquidity... Learn about: Financial Ratios, Cash Flow, Financial statements...

...boosting financial performance Analyse and manage own department’s profit & loss account as well as that of the organisation Ability to contribute more... Learn about: Financial Development, Non-Financial Managers, Team Training...

...planning, target setting, measurements. The importance of the year-end activities: accruals and reserves. The importance of Expense Control)... Learn about: Financial Training, Finance Managers, Finance meetings...

...(The clues that point to the integrity of the seller. What skills can be implemented to drive down price or increase service levels) 11:00... Learn about: Communication Skills, Negotiation Skills, Role Play...