PTP Training & Marketing Ltd courses

...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Customer Service...

...money and manpower to identify the target market and convert to sales. 15:00 - 16:00 Importance of developing the right relationships, internally and externally... Learn about: Communication Skills, Money and manpower, Cash Flow...

...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Creative techniques, Facilitation Skills...

...Dont ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills. The WOW factor. 12.45-13... Learn about: Customer Service, Public Sector...

...lead a group through to a successful outcome The difference between facilitation and chairing 5 of the best facilitation techniques for problem solving... Learn about: Decision Making, Problem Solving, Facilitation Skills...

...Clarification of the different sources of power in the context of one-to-one or group negotiations including understanding the need for flexibility... Learn about: Negotiation Skills...

...they want it Identification and use of the key behaviours that demonstrate that you are actively listening How to quickly identify the emotional state... Learn about: Listening Skills...

...and the suitability for the audience. You will look at the audiences needs and the outcomes required from the presentation. The aim is to encourage... Learn about: Presentation Skills...

...11:15 - 11:30 Coffee Break 11:30 - 12:30 Participants To Make Calls 12:30 -13:00 Brief review of calls. 13:00 - 14:00 Lunch 14:00 - 15:00 Advanced Objection Handling... Learn about: Sales Training, Closing Skills, Sales Management...

...issues of appraisal Produce an opportunity to share ideas about, and experiences of, appraisal. Appraisee Training - Timetable 09.30 - 10.00 Coffee...

...improve performance management, firstly by understanding the real business benefits. The course will then clearly demonstrate how to agree individuals...

...and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill... Learn about: Confidence Training, Assertiveness Training...

...Business Friendly Finance - Half Day (am) - Timetable 09:00 – 9:30 - Coffee and Course Introduction 09:30 – 10:30 - Finance In The Business Context 10:30 – 11:15... Learn about: Financial Training, Business Friendly Finance, Establishing Profit and Cost...

...objectives How to plan internal and external communication Business Skills for Administrators - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00...

...15:00 Importance of the Telephone 15:00 - 16:00 Importance of Written Communications 16:00 - 16:30 Customer Sanctions 16:30 Summary & Action Plans Agreed... Learn about: Sales Trends, Sales Process, Credit Consolidation...

...The aim of this 1 day workshop style course is to equip marketing and sales people with the financial knowledge they need to fulfil their role and appreciate... Learn about: Financial Training, Finance Economics, Finance for Marketing and Sales...

...11:15 - 11:30 Coffee Break 11:30 - 12:15 Key Accounting Issues (Accruals, measurement issues, accounting concepts, accounting standards, groups... Learn about: Financial PR, Cash Flow, Financial Training...

...tea break 15.00 – 16.00 Balance Sheet, continued 16.00 – 16.15 Quiz 16.15 – 16.30 Day One Summary Day 2 09.30 – 09.45 Day One Review 09.45 – 10.00 Influencing... Learn about: Financial Managers, Development Programme, Team Training...

...10:00 Coffee & Course Objectives 10:00 - 10:30 Understanding The Role of ‘Finance’ (The roles of the Finance Department and the non-finance manager... Learn about: Finance Market, Finance Managers, Financial Training...

...Managing supplier performance Introduction to Buying - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Communication Skills... Learn about: Salespersons skills, Handling and Closing Techniques, Communication Skills...