PTP Training & Marketing Ltd courses

...How to ensure customer feedback. Understand effective complaint handling formulas that resolve every time. Advanced Customer Service for the Tourism... Learn about: Customer Service...

...money and manpower to identify the target market and convert to sales. 15:00 - 16:00 Importance of developing the right relationships, internally and externally... Learn about: Communication Skills, Convert to sales, Target Market...

...designing and conducting a dynamic event Advanced Facilitation Skills - (2 Days) - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00... Learn about: Creative techniques, Facilitation Skills...

...Sales is everyones business in customer service. 15.45-16.45: Complaint handling strategies. How to get customer feedback that makes the difference... Learn about: Public Sector, Customer Service...

...Engaging stakeholders 3. Designing and event and creating buy in from the stakeholders 4. Use of creative facilitation techniques 5. Managing the process... Learn about: Decision Making, Problem Solving, Facilitation Skills...

...relate to the various social styles. Ways to secure and consolidate agreements. This course suits Anyone who has to negotiate effectively, in internal... Learn about: Negotiation Skills...

...is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation Advanced Listening Skills - Timetable 09:30... Learn about: Listening Skills...

...appropriateness of style and content for the target audience. You are asked to demonstrate your skills by using a relevant business presentation... Learn about: Presentation Skills...

...their own experiences and discuss ways of improving this vitally important part of the sales process.) 15:00 - 16:30 What Type of Closer Are... Learn about: Closing Skills, Sales Trends, Sales Management...

...11.45 - 12.45 Appraisee Preparation (Review of activities, collection of relevant information to inform reviews, perceived developments, tips for preparation)...

...(What does it look like, what are the consequences, how to take positive action and how to handle difficult conversations.) 16:00 - 16:30 Personal Performance...

...(What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.) 10:00... Learn about: Confidence Training, Assertiveness Training...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Profit and Cost, Business Friendly Finance, Planning and Budgeting...

...15:00 Health & Safety quiz 15:00 - 15:15 Tea 15:15 - 16:30 Being an Effective Communicator as well as Administrator (identifying key skills/listening...

...The Need for Credit Control 10:30 - 11:15 Credit Rating 11:15 - 11:30 Coffee Break 11:30 - 13:00 Credit Control 13:00 - 14:00 Lunch 14:00 - 15:00 Importance... Learn about: Sales Marketing, Sales Trends, Credit Repair...

...13.30 –14.30 Understanding your Balance Sheet what it tells you –how much is invested what it doesn’t tell you identifying working capital applying ratios... Learn about: Finance Economics, Finance for Marketing and Sales, Finance meetings...

...10:00 Coffee & Course Objectives 10:00 - 11.15 Profit and Loss and Balance Sheet (Structure, content, terminology, purpose and inter-relationship)... Learn about: Financial Data, Financial Terms, Financial statements...

...Programme for Non-Financial Managers (2 day course)- Virtual Training - Timetable Day 1 09.30 – 09.45 Welcome & introductions 09.45 – 10.00 Introduction... Learn about: Financial acts, Non-Financial Managers, Financial Managers...

...and confidence to discuss financial matters within the organisation through understanding the terminologies and methods used A working knowledge of profit/loss... Learn about: Finance Managers, Finance Market, Finance for Non-Finance Managers...

...(How driving the cost too low can damage your business) 16:30 Summary & Action Plans Agreed... Learn about: Closing techniques, Communication Skills, Negotiation Skills...