PTP Training & Marketing Ltd courses

...Understanding responses that delight and negative phrases to avoid. Using current case studies, examine which businesses provide the best customer service... Learn about: Customer Service...

...Virtual Training - Benefits An understanding of the importance of the credit controller to on-going business success Developing the appropriate relationships... Learn about: Credit Controllers, Cash Flow, Money and manpower...

...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Creative techniques, Facilitation Skills...

...Sales is everyones business in customer service. 15.45-16.45: Complaint handling strategies. How to get customer feedback that makes the difference... Learn about: Public Sector, Customer Service...

...fast-paced and professional manner. The course agenda will be set by the participants - to begin there will be a facilitated event where the participants... Learn about: Decision Making, Problem Solving, Facilitation Skills...

...14.30 – 15.15 Using the sources of advanced negotiation power effectively 15.15 – 15.45 Closing and securing the agreement 15.45 – 16.30 Putting it into... Learn about: Negotiation Skills...

...of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker How to recognise when a discussion... Learn about: Listening Skills...

...(Delegates focus on understanding clients needs and appropriate presentation styles ) 12:30 - 13:30 Lunch break 13:30 - 14:00 Motivating your Audience... Learn about: Presentation Skills...

...(Here participants decide which closes they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses... Learn about: Sales Trends, Sales Management, Sales Training...

...issues of appraisal Produce an opportunity to share ideas about, and experiences of, appraisal. Appraisee Training - Timetable 09.30 - 10.00 Coffee...

...objectives that are aligned to the overall business objectives, how to conduct an effective appraisal meeting, how to use motivation to produce results...

...15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays... Learn about: Assertiveness Training, Confidence Training...

...The course then moves to areas which are most likely to be used frequently by delegates: How to work out cost and profit, how to plan and measure budgets... Learn about: Planning and Budgeting, Financial Training, Business Friendly Finance...

...Act and Health and Safety Issues An understanding of how behaviour affects good working relationships An understanding of how to set clear communication...

...The Need for Credit Control 10:30 - 11:15 Credit Rating 11:15 - 11:30 Coffee Break 11:30 - 13:00 Credit Control 13:00 - 14:00 Lunch 14:00 - 15:00 Importance... Learn about: Sales Trends, Credit Consolidation, Credit Tax...

...how their negotiations affect the financial performance of their company. "Understanding how costs may vary with sales Understanding cash flow forecasts... Learn about: Financial Training, Finance meetings, Sales Training...

...12:45 - 13:45 Lunch Break 13:45 - 14:30 Cash Flow (Cash flow statement, cash versus profit, importance of cash flow) 14:30 - 16:30 Evaluation Techniques (Liquidity... Learn about: Cash Flow, Financial Training, Financial statements...

...Programme for Non-Financial Managers (2 day course)- Virtual Training - Timetable Day 1 09.30 – 09.45 Welcome & introductions 09.45 – 10.00 Introduction... Learn about: Team Training, Financial acts, Financial Development...

...This Finance For Non-Finance Managers course is available throughout the UK. Finance For Non-Finance Managers- Virtual Training - Benefits The ability... Learn about: Finance Manager, Finance for Non-Finance Managers, Finance Market...

...11:15 Coffee Break 11.15 - 12:15 Negotiation Skills (A look at techniques that can improve the relationship between strategic partners) 12:15... Learn about: Salespersons skills, Closing techniques, Buying decision...