PTP Training & Marketing Ltd courses

...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer Service...

...to control credit rather than chase debt A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person... Learn about: Credit Controllers, Money and manpower, Target Market...

...and what to do to prevent them occurring manage them if they arise.) Day 2 09:45 - 10:30 Handling Difficult Situations (This session looks at how to... Learn about: Creative techniques, Facilitation Skills...

...Lunch 13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Can we do what they do? 14.45-15... Learn about: Public Sector, Customer Service...

...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Problem Solving, Decision Making, Facilitation Skills...

...the negotiation skills in others in their Teams or workgroups. Advanced Negotiation Skills - Timetable 09.30 – 10.00 Coffee & Course Objectives 10.00 –... Learn about: Negotiation Skills...

...11:15 - 11:30 Coffee break 11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)... Learn about: Listening Skills...

...are required to give as part of their job and should last no longer than 12 minutes. Feedback and discussion on importance of clear objectives and outcomes)... Learn about: Presentation Skills...

...closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different target industries. This Advanced... Learn about: Sales Management, Sales Trends, Closing Skills...

...issues of appraisal Produce an opportunity to share ideas about, and experiences of, appraisal. Appraisee Training - Timetable 09.30 - 10.00 Coffee...

...plan that provides the manager and the individual with logical steps to deliver the mutually agreed objectives." Appraising Performance Effectively...

...dealing with challenge to authority and aggression; dealing with difficult people and poor performance.) 11:30 - 13:00 Obtaining Results; Developing Inter-Personal... Learn about: Assertiveness Training, Confidence Training...

...Reading and Understanding Financial Reports 11:15 – 11:20 - Using Financial Data: Essential Business Ratios 11:20 - 11:35 - Coffee break 11:35 – 11:55... Learn about: Business Friendly Finance, Profit and Cost, Establishing Profit and Cost...

...also take a look at certain legislation that may effect their working environment. This Business Skills for Administrators training course is available throughout the...

...Credit Control- Virtual Training - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been... Learn about: Credit Consolidation, Sales Training, Sales Trends...

...negotiating financial aspects of transactions with customers; even the customers finance staff !" Finance for Marketing and Sales People - Timetable... Learn about: Marketing and Sales, Financial Training, Finance Department...

...credit, procurement or other business decisions. Interpreting Financial Statements- Virtual Training - Benefits An understanding of the purpose and content... Learn about: Financial Ratios, Financial Terms, Financial Data...

...continued 11.45 – 12.30 Cash is King 12.30 – 13.30 Lunch break 13.30 – 14.15 Cash is King, continued 14.15 – 14.45 Balance Sheet 14.45 – 15.00 Afternoon... Learn about: Financial Training, Financial Development, Non-Financial Managers...

...and confidence to discuss financial matters within the organisation through understanding the terminologies and methods used A working knowledge of profit/loss... Learn about: Financial Training, Finance Department, Finance meetings...

...management Sourcing the market and source planning Buying methods such as tenders and quotations Negotiation strategies, persuasion methods and tactics... Learn about: Communication Skills, Role Play, Buying decision...