PTP Training & Marketing Ltd courses

...and how that can be applied to the leisure industry Recognise and develop selling skills to promote our services Feedback forms. What works?... Learn about: Customer Service...

...money and manpower to identify the target market and convert to sales. 15:00 - 16:00 Importance of developing the right relationships, internally and externally... Learn about: Credit Controllers, Customer journey, Cost in time...

...with challenges disruptions and resistance within the group.) 10:45 - 11:30 Practical Exercise - Handling Difficult Situations (The participants apply... Learn about: Facilitation Skills, Creative techniques...

...utilise this to your customers delight How to develop an awareness of competitors and how to use this to improve your own service Using current case studies... Learn about: Public Sector, Customer Service...

...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Decision Making, Facilitation Skills, Problem Solving...

...and looking at potential alternatives 12.30 – 13.00 An opportunity to practice 13.00 – 14.00 Lunch Break 14.00 – 14.30 How to avoid deadlocks in your negotiations... Learn about: Negotiation Skills...

...they want it Identification and use of the key behaviours that demonstrate that you are actively listening How to quickly identify the emotional state... Learn about: Listening Skills...

...presentations including visual aids A further insight into audiences; how to motivate them and how to meet their needs A greater confidence in presenting... Learn about: Presentation Skills...

...and encourage more meetings, demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target... Learn about: Negotiation Skills, Sales Management, Sales Trends...

...issues of appraisal Produce an opportunity to share ideas about, and experiences of, appraisal. Appraisee Training - Timetable 09.30 - 10.00 Coffee...

...The three key stages for an effective appraisal.) 12:30 - 13:30 Lunch Break 13:30 - 14:00 Using Motivation to Get Results (Understanding what makes people...

...patterns and the reasons they arise Understand the need for negotiation and persuasion in the workplace Practice assertiveness skills and develop an action... Learn about: Assertiveness Training, Confidence Training...

...how to establish true costs to maximise profit, and finally options for price setting in order to achieve company objectives. The course aims to give delegates... Learn about: Profit and Cost, Financial Training, Establishing Profit and Cost...

...also take a look at certain legislation that may effect their working environment. This Business Skills for Administrators training course is available throughout the...

...Credit Control- Virtual Training - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been... Learn about: Sales Process, Sales Management, Sales Training...

...How to apply ratios and measures of performance It will make people aware of the financial benefits of their decision making Give people confidence... Learn about: Marketing and Sales, Finance meetings, Financial Training...

...assessment of the financial performance and health of a business. Interpreting Financial Statements- Virtual Training - Timetable 09:30 - 10:00 Coffee... Learn about: Financial Terms, Financial Training, Cash Flow...

...continued 11.45 – 12.30 Cash is King 12.30 – 13.30 Lunch break 13.30 – 14.15 Cash is King, continued 14.15 – 14.45 Balance Sheet 14.45 – 15.00 Afternoon... Learn about: Financial acts, Financial Development, Financial Training...

...targets and budgets - all from an operational management perspective. The programme enables to you gain confidence in developing financial negotiations... Learn about: Financial Training, Finance Managers, Finance for Non-Finance Managers...

...(The clues that point to the integrity of the seller. What skills can be implemented to drive down price or increase service levels) 11:00... Learn about: Negotiation Skills, Buying Advisor, Buying decision...