PTP Training & Marketing Ltd courses

...and how that can be applied to the leisure industry Recognise and develop selling skills to promote our services Feedback forms. What works?... Learn about: Customer Service...

...13:00 Credit Controllers as an integral part of the customer journey 13:00 - 14:00 Lunch 14:00 - 15:00 Understanding the cost in time, money and manpower... Learn about: Money and manpower, Cost in time, Communication Skills...

...12:45 - 13:45 Lunch 13:45 - 14:30 The Facilitators Toolkit (Part 2)(An insight into the next 4 skills required of an Accomplished Facilitator:1)... Learn about: Facilitation Skills, Creative techniques...

...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Public Sector, Customer Service...

...may include some/all of the following: Understanding of what a facilitator does and crucially what they do not do Develop and design an event that... Learn about: Decision Making, Problem Solving, Facilitation Skills...

...Ways to improve their handling of a variety of negotiation challenges. Guidance on how to choose the best tactics in various situations with concentration on the objective... Learn about: Negotiation Skills...

...11:15 - 11:30 Coffee break 11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)... Learn about: Listening Skills...

...and the suitability for the audience. You will look at the audiences needs and the outcomes required from the presentation. The aim is to encourage... Learn about: Presentation Skills...

..."This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Sales Management, Sales Trends, Negotiation Skills...

...10.00 Coffee and Course Objectives 10.00 - 10.45 Purpose of Appraisals and Reviews (Outcomes of appraisals, benefits of appraisals, concerns with appraisals)...

...(What does it look like, what are the consequences, how to take positive action and how to handle difficult conversations.) 16:00 - 16:30 Personal Performance...

...This personal development training course is available throughout the UK. Develop confidence in the use of assertiveness skills Understand different behaviour... Learn about: Assertiveness Training, Confidence Training...

...It is designed to demystify financial jargon and introduce the key financial statements, how to interpret them and how to use them to obtain essential business information... Learn about: Planning and Budgeting, Financial Training, Establishing Profit and Cost...

...questioning technique/body language/handling difficult situations) 16:30 Summary & Action Plans Agreed...

...even if they are all working from home. Credit Control. The aim of this course is to provide managers with an awareness and basic understanding of credit... Learn about: Credit Consolidation, Credit Control, Sales Process...

...and measures of performance 14.30 –15.30 Managing working capital stock management debtors and credit management creditors and other payments 15.30 –16.15... Learn about: Finance Department, Marketing and Sales, Finance for Marketing and Sales...

...efficiency, risk, profitability, ratio analysis, limitations of ratios). 16:30 Summary & Action Plans Agreed... Learn about: Financial statements, Financial Ratios, Financial PR...

...– 15.00 Afternoon tea break 15.00 – 16.15 Team activity 16.15 – 16.30 Learning review & action plan... Learn about: Financial Managers, Development Programme, Financial Development...

...planning, target setting, measurements. The importance of the year-end activities: accruals and reserves. The importance of Expense Control)... Learn about: Finance Managers, Financial Training, Finance Department...

...or lack of them - we can make a value decision, we can also use the same techniques within the sales process.) 15:30 - 16:30 Value and... Learn about: Salespersons skills, Communication Skills, Handling and Closing Techniques...