PTP Training & Marketing Ltd courses

...enquiries and existing customers.) 16:30 Summary & Action Plans Agreed... Learn about: Incoming Calls, Customer Care...

...09:45 – 10:45 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates' personal experience of poor service... Learn about: Handling Complaints, Incoming Calls, Customer Complaints Calls...

...implication and how to put things right A greater understanding of the basic financial acts that govern what we do How to measure and track customer excellence... Learn about: Customer Expectations, Finance Economics, Customer Excellence...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)... Learn about: Customer satisfaction, Role Plays, Customer Care...

...This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary... Learn about: Difficult Exercise, Customer Complain, Customer Behavior...

...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...

...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Skills sets, Via Email...

...How can we be outstanding on the telephone? 12:00 – 12:30 The 6 key components of active listening. (A great fun exercise to establish our own skills... Learn about: Communication Training, Customer Service, Communication design...

...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed... Learn about: Public Sector, Visitor Satisfaction, Course Objectives...

...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Excellent Customer Care, Customer relationship, Customer satisfaction...

...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Relationship Management, Customer relationship, Customer Retention...

...Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation. How to build... Learn about: Customer satisfaction, Customer Care, Customer relationship...

...Greater confidence when taking incoming calls Telephone etiquette when answering, holding or transferring calls Understand the importance of customer... Learn about: Outgoing calls, Telephone answering, Incoming Telephone Calls...

...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer Relationship Management, Customer Care Skills, Customer satisfaction...

...Reception is pivotal as a crucial first impression for new clients, consistency for existing clients and disseminating information around the company... Learn about: Body Language, Communication design, Communication Training...

...(Here delegates will look at the importance of first impressions i.e. when answering the phone and also the limitations of verbal communication through a fun exercise)... Learn about: Customer Service Skills, Customer Service, Customer Care...

...Developing a sales strategy process – Consider our brand, identify risk. Therefore include and develop a risk matrix to ensure a fall back plan Identifying... Learn about: Sales Strategy, IT risk, Sales Training...

...the temperature which should be set to generate team achievement. In addition there is a session on “How to be an Owl” by being wise about the importance... Learn about: Emotional Intelligence, Intelligence Analysis, Team Training...

...currently in a contract management position, to hone and develop their skills to manage contracts more effectively. The course focuses on how to address... Learn about: Core Principles, Contract Management Tools, Contract management...

..."How and when to use over 20 types of closes Greater ability to handle objections Gain greater confidence to close in difficult situations"... Learn about: Sales Management, Closing Skills, Sales Trends...