Re-imagine customer service and talent

The aim
To show how to hire, train and retain the best people.


About the programme
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this informative programme, which uses a real-life case study, business expert Tom Peters describes a company that does it all.

The Container Store is a leader in customer service and it has a reputation for having the most enthusiastic and positive employees around. How do they do it? Careful hiring, constant communication, lots of training, and hard work are the key elements that contribute to the organisation's success.

Suitable for customer service and sales training, you will learn about communication skills and both formal and informal training concepts. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation.


The key outcomes
-Learn how to tackle staff recruitment and retention issues
-Hire more efficiently and make sure best employees are retained
-Improve customer service by ensuring you have the best and most motivated team


Programme includes:
DVD (18 mins)
Workbook


Information:
An Enterprise Media production.