Successful Client Management

Course Content

Why you should attend this seminar
An essential management master class to address the critical law firm business management issue: how to manage relationships with your clients more successfully. Numbers of delegates will be strictly limited to ensure that everyone obtains the maximum benefit from this
interactive workshop.

Programme includes

• Distinguishing yourself from your competitors
• Attracting new clients: projecting the right image
• Is it better to specialise or to be more general?
• Going the extra mile… how to make clients feel valued
• How to build and retain clients’ confidence in the firm
• The balance between winning new clients and keeping existing clients
• What clients really want and need
• How to market to clients
• Creating the ideal client care programme
• Handling clients’ complaints
• Managing the billing process
• Nurturing the client relationship to ensure loyalty

Essential details
Half day course - pm.
3 CPD hours.

This course can help contribute towards the training requirements of the SRA for Management Course Stage 2 and Rule 5 for solicitors wishing to be “qualified to supervise.” Rule 5 of the Code requires solicitors wishing to be “qualified to supervise” to undertake 12 hours of management skills training.