Supervision skills: managing people and teams

Course summary

Performance management is perhaps one of the biggest concerns of managers - it is a key responsibility for anyone who has a line management role, and, along with motivating and dealing with staff development, is an integral part of that role. This two day management training course will help you develop the skills and confidence to build a focused, highly effective team.


Course outline

Over the two days you will learn how to

• distinguish a team from a group and understand what makes a 'team'
• use different skills for different types of team (inc. self directed teams and remote teams)
• recognise the front-line skills you need as a manager
• apply principles of management to different situations
• assess the management culture of your own organisation, and compare this with best practice
• motivate your team and manage performance by
  • using different management styles, tailored to the individual and the situation
  • setting clear, understandable targets and evaluating performance against them
  • understanding how to motivate people at work
  • distinguishing between motivators and 'hygiene factors'
  • understanding 'management behaviours'
  • relating staff development to motivation and identifying different ways of assisting staff development
  • offering constructive feedback to improve performance
  • linking formal procedures to performance management
• manage your team by
  • understanding the factors which enable a group to bond as a team
  • setting goals, showing how these link to corporate and individual goals and encouraging your team to achieve the
  • seeing which management behaviours promote team bonding
  • recognising the key role of communication in team leadership
  • understanding how to delegate
• provide support and boundaries
  • successfully managing friends and/or former peers
  • establishing and maintaining boundaries
  • supporting staff in different situations including health/personal difficulties
• use different communication styles and methods to manage your own manager
• the role of mediation in the manager's toolkit, and how to use it appropriately
  

This course is part of our portfolio of management training. It is a stand-alone course, and is also part of our Certificate in Leadership and Management Programme (University of London)
"Informative and covered all key areas/technique that allow effective performance management." NT, Metropolitan Housing Trust
"The course was interactive and interesting, dealt with real issues and brought practical examples which made the course very good." DC, British Youth Council
"Coming on the course has given me the impetus to put some new initiatives into the department. I will lay out and action plan and discuss with my team specific goals." AB, RBK


Who is this course for?

This training course is for team leaders, and those who have line management responsibility.


What will this course help me do: learning outcomes?

It will help you to understand your role as a manager, give you some helpful guidelines for performance management and show you how to apply a range of skills to develop a successful and motivated team.