SVC Group courses

...roles and responsibilities •Differences and similarities between leadership and management, and the need for each of them •Identification, development... Learn about: Managing Conflict, Effective People Management, Effective Communication...

...This risk management course is designed for supervisors and managers who want to improve the health and safety of their office. Participants of this... Learn about: Risk Assessment Awareness, Indentifying hazards, Investigating accidents and incidents...

...practical tools and skills to become an effective manager in the workplace. • The role of the manager • Management versus leadership • Benefits of effective... Learn about: Handling Questions, Listening Skills, Developing the team...

...Why you have “to close the sale” and how to stay in control · How to avoid clients saying “I want to think it over” · Overcoming objections and recognising... Learn about: Cold Calling, Customer Care, Team Training...

...This course will motivate your employees by introducing innovative approaches and a new attitude towards increasing business and retaining customers in a tough economic climate... Learn about: Sales Training, Customer Service, Relationship Building...

...style training day where Managers are encouraged to open up and strengthen their communication channels with each other and between departments. • Communication... Learn about: Communication Training, Personal Effectiveness, Confidence Training...

...first aid at work training to meet the requirements of the First Aid at Work (1981) Regulations. This EFAW course holds a Level 2 certification and... Learn about: Risk to Rescuer, AED use, Recovery Position...

...years after which a re-qualification course becomes necessary. It is strongly recommended by the HSE that you update your skills by taking an annual refresher... Learn about: Training First Aid, Eye injuries, First Aid Priorities...

...with the skills required to analyse their use of time and to give practical tools to improve own self-management. Course content • Analysing where our... Learn about: Daily planners, To Do lists, Time management...

...and understand the consequences if they fail to work safely • Identify hazards, risks and risk controls and understand the importance of risk assessment... Learn about: Identify safety signs and signals, Chemical Safety, Incident Reporting...

...them the knowledge and tools to tackle the health and safety issues they’re responsible for. Importantly, it brings home just why health and safety... Learn about: Measuring Performance, Protecting our environment, Investigating accidents and incidents...

...hand outs and for them to maintain a development plan and log to record how they are applying new learning into their role • Key to any development... Learn about: Managing Conflict, Team Leadership, Managing Poor Performance...

...aid action plan for mental health and be able to put it in place• How to implement a positive mental health culture in the workplace• Understand a range... Learn about: Team Leader, Health Management, Mental Health Treatment...

...company´s cash inflow and outflow in order to provide better financial security. Participant will be exposed to proper budgeting techniques... Learn about: Monitor Cash Flow, Control Cash Flows, Understanding of cash and the cash budget...

...policy Co-operate and communicate on safety matters Carry out work activities without risk to themselves or others Report relevant accidents and incidents... Learn about: Identify hazards, Carry out risk assessments...

...people who have undeveloped potential but for whatever reason find themselves "stuck" and unable to move forward and let go of negative and unproductive behaviours... Learn about: Personal Development, Life Coaching...

...Executive coaching is about developing managers and leaders to perform at their best. Through sharing knowledge and learning, engaging in reflective dialogue... Learn about: Strategic Business Management...