SVC Group courses

...roles and responsibilities •Differences and similarities between leadership and management, and the need for each of them •Identification, development... Learn about: Managing Conflict, Developing leadership, Developing the team...

...improve Health and Safety Standards within their organisation. The course will cover relevant issues likely to affect ‘working safely’ including... Learn about: Accident Investigation, Risk Assessment Awareness, Investigating accidents and incidents...

...The role of the manager can be a challenging one. Effective management depends on a blend of appropriate skills, knowledge, attitudes and behaviours... Learn about: Conflict Resolution, Working within a team, Handling Questions...

...Why you have “to close the sale” and how to stay in control · How to avoid clients saying “I want to think it over” · Overcoming objections and recognising... Learn about: Cold Calling, Telephone Sales, Customer Care...

...· Why is Customer Service important to your Customers? · How to make your Customers feel important and valued · Why is customer service important to your Business?... Learn about: Relationship Building, Customer Service Skills, Sales Training...

...The course will also increase your confidence in being able to deal with difficult situations effectively, take more personal responsibility as a Manager... Learn about: Confidence Training, Handling Conflict, Conflict Management...

...first aid at work training to meet the requirements of the First Aid at Work (1981) Regulations. This EFAW course holds a Level 2 certification and... Learn about: Training First Aid, Chain of Survival, AED use...

...*Upon successful completion of this three day course, first aiders receive certification to allow them to practise for three years after which a re-qualification... Learn about: Eye injuries, Heart Attacks, First aid kits...

...Course overviewTime is our most valuable resource, especially in today’s fast-paced, pressurised, target-driven world of work. This time management course... Learn about: Daily planners, Dealing with 'time robbers', SMART Goals...

...candidates will receive an IOSH accredited certificate. By the end of the course delegates will have a thorough understanding of: • Machinery safety •... Learn about: Manual Handling, Incident Reporting, Identify hazards...

...such an essential part of their job. Successful delegates are awarded an IOSH Managing Safely certificate. Modules: 1. Introducing Managing Safely... Learn about: Understanding your responsibilities, Identifying Hazards, Controlling risks...

...This programme has been designed to enable delegates to complete a total cycle of management skills and embed them into the business. Our trainers... Learn about: Personal Development, Developing leadership, Manual Handling...

...Each year approximately 1 in 4 people in the UK will experience a mental health condition and at least 1 in 6 employees experience common mental health problems in the workplace... Learn about: First Aid, Mental Health, Team Leader...

...credit customers • Strategies to deal with late payers... Learn about: Monitor Cash Flow, Budgetary management, Understanding of cash and the cash budget...

...policy Co-operate and communicate on safety matters Carry out work activities without risk to themselves or others Report relevant accidents and incidents... Learn about: Identify hazards, Carry out risk assessments...

...the coaching is to empower the individual through positive transformation. The theoretical foundation of the coaching process is to apply the model... Learn about: Personal Development, Life Coaching...

...A personalised coaching programme will be designed to meet the development goals of the coachee as well as short-term and longer-term goals of the organisation... Learn about: Strategic Business Management...