SVC Group courses

...•Overview of the factors influencing behaviour at work •Styles and patterns of behaviour at work •Range of techniques to motivate individuals and monitor... Learn about: Team Training, Developing Yourself, Developing leadership...

...day course will learn effective ways to identify and minimize risks. Develop an understanding of your responsibilities as a manager or supervisor... Learn about: Accident Investigation, Indentifying hazards, Risk Assessment Awareness...

...This highly participative course will provide you with the knowledge and understanding of the functions of the manager as well as provide you with... Learn about: Listening Skills, Developing the team, Conflict Resolution...

...Why you have “to close the sale” and how to stay in control · How to avoid clients saying “I want to think it over” · Overcoming objections and recognising... Learn about: Telephone Sales, Sales Training, Confidence Training...

...• How to make your Customers feel important and valued • Why is customer service important to your Business? • The impact of poor customer care • Caring... Learn about: Negotiation Skills, Customer Service Skills, Customer Service...

...• Handling conflict and difficult staff or customer situations • Increase self-confidence to manage your teams more effectively • Continuous development... Learn about: Working with a Team, Confidence Training, Personal Development...

...Position • CPR Adult • Shock Management • AED Use • Bleeding • First Aid Kit’s • Accident Reporting • COSHH • RIDDOR • Shock Management • First Aid Kit’s... Learn about: Recovery Position, Shock management, Training First Aid...

...Work Students are independently examined on the final afternoon of the first aid at work course, upon successful completion certification is valid for three years*... Learn about: First aid kits, Training First Aid, First Aid Priorities...

...will focus on the principles of good time management will help you to organise and manage your time more effectively. Course objectives To provide delegates... Learn about: Time management, Managing appointments and meetings, Dealing with 'time robbers'...

...attending IOSH Working Safely training? Delegates will be able to carry out the following: • Carry out work activities without risk to themselves or others... Learn about: Manual Handling, Chemical Safety, Incident Reporting...

...bullying, stress, noise, housekeeping and the working environment, slips, trips and falls, working at height, computer sand manual handling... Learn about: Protecting our environment, Measuring Performance, Understanding your responsibilities...

...Our trainers have over 20 years’ experience of management, together with building and running a business for 17 + years. Experience comes from hands on experience... Learn about: Managing Conflict, Developing Yourself, Team Bonding...

...aid action plan for mental health and be able to put it in place• How to implement a positive mental health culture in the workplace• Understand a range... Learn about: Mental Health, First Aid, Team Leader...

...a cash budget • How to use the cash budget • Importance of comparing budgeted and actual cash flows • Why differences should be investigated and possible... Learn about: Control Cash Flows, Understanding of cash and the cash budget, Budgetary management...

...specific risks or seek advice on workplace precautions Assist managers in preparing written risk assessments Follow their organisations health and safety... Learn about: Carry out risk assessments, Identify hazards...

...This involves the process of exploring life/work balance and personal and professional goals. This often highlights areas of conflict and the purpose... Learn about: Life Coaching, Personal Development...

...through a process that stretches, challenges, questions and set goals for personal and professional transformation... Learn about: Strategic Business Management...