T2 Business Solutions courses

...Using “Phone Coach” equipment, there will be practical phoning sessions to give participants confidence and develop expertise. Participants will develop...

...a brief action plan outlining what they can personally work on, in order to develop their telephone skills further and increase their success...

...All the course material used is practical and effective as it has been developed and tested in today’s business environment. Key Topics What makes a successful...

...the sales techniques and tools that are used by some of the worlds most successful sales people, and includes the “eight key steps” to a successful outcome...

...to groups of potential customers Course Content Achieve that important sale through delivering a perfect sales presentation. Enthuse your potential clients...

...of potential customers > Sales Managers who give sales presentations > Directors, Managers or company representatives who need to make sales presentations...

...to understand the principals and processes of the performance review, increasing their confidence and execution, resulting in improved team performance and morale...

...Learn how to plan and structure an effective appraisal. > Understand the importance of the appraisal process and how you can ensure the continued...

...skills/will matrix Communication Learning styles Myles Downey Coaching styles Providing feedback Related Courses managing performance developing others appraisal skills...

...> Be able to measure your effectiveness as a coach. Suitable for: > Managers / Team Leaders who wish to develop a coaching capability for themselves and their teams...

...appraisal, feedback, counselling, discipline, grievance, return to work and exit interviews are all opportunities to develop and maintain a productive employer/employee relationship...

...appraisal, feedback, counselling, discipline, grievance, return to work and exit interviews are all opportunities to develop and maintain a productive employer/employee relationship...

...Identify and understand appropriate selection methods. > Learn to follow a structured, fair and effective selection process. > Understand the legislative...

...Suitable for: >Managers at all levels looking to recruit and retain high quality staff. > HR and Training Professionals >Managers at all levels looking...

...It gives participants the basic skills and knowledge needed as a foundation on which they can develop their specialist skills. Key Topics Honey and Mumford...

...Understand the different learning styles and how to accommodate them. > Understand the Learning Cycle. > Understand the principles of training design...

...group and individual level. Key Topics How people learn Kolb Objectives and outcomes Planning and preparation Systematic approach to training delivery...

...Content As organisations become more specialised and complex, the role of human resources and training becomes even more important. This course covers...

...Key Topics Industry Norms Responsibilties for tackling non-attendance Monitoring methods Post-Incident procedures and reporting (De-brief) Identifying...

...Key Topics Industry Norms Responsibilties for tackling non-attendance Monitoring methods Post-Incident procedures and reporting (De-brief) Identifying...