T2 Business Solutions courses

...Selling over the telephone can be a highly efficient and effective sales practice. This course is highly interactive with discussion and practical activities...

...Using “Phone Coach” equipment, there will be practical phoning sessions to give participants confidence and develop expertise. Participants will develop...

...Sales are essential for the success of any business, whether that business employs one person or several thousand people. This course gives participants...

...art of questioning and listening How to offer your product/service as a benefit to the customer Understand buying signals Negotiating Handling objections...

...> Deliver the presentation in a professional and confident manner. > Achieve the desired outcome by meeting the set objectives - getting the business!...

...with benefits Visual aids -their appropriate use (presentation folders, multimedia etc.) Image and delivery Copying with nerves/tension Dealing with interruptions...

...performance practices of your employees and promote their future development. > Learn how to maximise the impact of praise and create solutions to improve performance...

...Suitable for: > Individuals who carry out staff appraisals. > Newly appointed Managers / Team Leaders. > HR and Training Professionals > Individuals...

...skills/will matrix Communication Learning styles Myles Downey Coaching styles Providing feedback Related Courses managing performance developing others appraisal skills...

...the variety of uses of coaching in the workplace. It explores the role that coaching plays in enhancing the performance of teams and will enable participants...

...> Use different styles and approaches in interviewing. > Use sound interviewing techniques to gather accurate information, interpret information and make decisions...

...in the workplace Planning and preparation Question techniques The interview process Using information effectively Related Courses recruitment & selection...

...to recruit and retain high quality staff > HR and Training Professionals Course Content Recruiting staff is time consuming and expensive, even when...

...requirements surrounding recruitment, selection and employment. > Conduct slection interviews in a fair non discriminative way using pre-determined criteria...

...Related Courses be a great coach trainer development programme...

...Understand the different learning styles and how to accommodate them. > Understand the Learning Cycle. > Understand the principles of training design...

...> Training Managers and Training Specialists > Those responsible for the identification of training needs > Those new to the training profession Course...

...This course covers identifying a training need, design, delivery and evaluation. It will help participants relatively new to training to make an effective...

...Key Topics Industry Norms Responsibilties for tackling non-attendance Monitoring methods Post-Incident procedures and reporting (De-brief) Identifying...

...interviewing skills managing diversity at...