T2 Business Solutions courses

...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...

...Key Topics Communication skills - questioning, listening, affirming, summarising How to organise a 'phoning session' Preparation of structure for...

...Understand how to structure sales meetings. > Discover techniques for closing the sale. > Learn to competently sell the benefits and handle objections...

...who sell their products / services > Sales Managers and Sales People > Directors or Managers of SME's who sell their products / services Course Content...

...of potential customers > Sales Managers who give sales presentations > Directors, Managers or company representatives who need to make sales presentations...

...Understanding the needs of the prospective clients The importance of preparation Structure, content and timing of the presentations Matching client needs...

...Learn how to plan and structure an effective appraisal. > Understand the importance of the appraisal process and how you can ensure the continued...

...rapport and relax the appraisee How to avoid appraisal pitfalls How topraise and criticise constructively Handle difficult situations Ensure great performance...

...to identify and develop the competencies required to be an effective coach. Organisations can gain considerable results from coaching, especially...

...> Be able to measure your effectiveness as a coach. Suitable for: > Managers / Team Leaders who wish to develop a coaching capability for themselves and their teams...

...in the workplace Planning and preparation Question techniques The interview process Using information effectively Related Courses recruitment & selection...

...appraisal, feedback, counselling, discipline, grievance, return to work and exit interviews are all opportunities to develop and maintain a productive employer/employee relationship...

...performance and efficiency. Key Topics Employment legalities Rights and discrimination Job descriptions, person specific Planning an effective interview...

...performance and efficiency. Key Topics Employment legalities Rights and discrimination Job descriptions, person specific Planning an effective interview...

...This course is designed to help those relatively new to training make an effective contribution to the training and development of others in a practical and systematic...

...a training capability for themselves and their teams > HR and Training Professionals Course Content The ability to train staff is an essential skill for managers...

...Suitable for: > Training Managers and Training Specialists. > Those responsible for the identification of training needs. > Those new to the training profession...

...contribution to the training and development of others in a practical and systematic way. It also focuses on identifying training needs at an organisational...

...increased stress levels of those workers who are required to work harder and longer due to a colleagues absence and we have a potentially business threatening state of affairs...

...Learn how to reduce your organisations costs. > Improve worker attendance levels from Management to shop floor. > Learn to tackle the irritating short term regular absences...