Taylor Mason Training courses

...(as opposed to copying one) such as a letter, an essay, a presentation or a book. Not having to look at the keyboard to find the keys, the typist can focus... Learn about: Workplace Skills, Keyboard Skills, Touch Typing Skills...

...mean Writing the agenda as a control tool for the chair Adequate and inadequate agendas Minute Taking – Format of Meeting Minutes What goes where?... Learn about: Minute Taking, Meeting Minute, Writing Skills...

...Benefits of being assertive Understand different levels of assertiveness Submissive/aggressive behaviours, their definition and body language What’s best for the organisation... Learn about: Team Training, Skills and Training, IT Management...

...body language, tone & words Written communication – overview of business writing, composing professional emails, faxes, memos, letters Assertiveness Skills... Learn about: Touch Typing, Workplace Skills, Office Assistant...

...and the ‘doormat’ that isn’t respected by employees. It’s all about finding the right combination – knowing when to be assertive and when to take a more... Learn about: Assertive Behaviour, Body Language, Confidence Training...

...Working with Your Presentation Editing Your Presentation Arranging Slides Getting Help in PowerPoint MODULE 2: Understanding & Customising the PowerPoint... Learn about: Microsoft Office, Ms PowerPoint, Presentation ppt...

...Equality and the Law Diversity in the organisation Diversity in practice – Examples and case studies Language and Terminology Harassment and Bullying Performance... Learn about: Cultural Diversity, Diversity Management, Team Training...

...A variety of change tools will be explained and used within the day, that they can then use on their own change projects. Module 4 - Negotiation Skills – 1 day Overview... Learn about: IT Project Management, Executive Assistant, Speed Reading...

...of more than one manager Communicating effectively through assertiveness Effective listening and questioning skills Building rapport in face-to-face communication... Learn about: Public Training Courses, PA Training, Skills and Training...

...and endnotes Indexes Bookmarks and cross-references Managing Document Revision Using track changes Comparing document versions Creating Macros Recording... Learn about: Microsoft Office, Word 2007, Microsoft training...

...the advantages and disadvantages of different selection methods and interview formats Use effective questioning skills to select the best candidate... Learn about: Recruitment Process, Best Practice, HR Practices...

...to utilise the telephone as an effective communication tool Understand the differences between tone and words Deliver professional yet warm telephone calls... Learn about: Telephone answering, Effective Communication, Telephone Skills...

...is a Two-Way Street MODULE 3: Face-to-Face Communication Topics covered: First Impressions Appearance On the Front Foot: Being Positive Using the Right... Learn about: Assertiveness Training, Skills and Training, Communication Training...

...staff with the underpinning skills and knowledge to use the telephone as an effective communication tool. Course Outline Create a professional image... Learn about: Improve Communication, Influencing Skills, Telephone Skills...

...The benefits of being able to touch type can increase your typing speed, improve your accuracy, productivity and reduce the risk of RSI and upper limb disorders... Learn about: Typing Training, Keyboard Skills, Health and Safety...

...Build trust and respect with customers and colleagues. Warm up your sales approach to improve success with cold calling. Identify ways to make a positive impression... Learn about: Telephone Skills, Telephone Training, Verbal Communication...

...a project manager do? Identifying project stakeholders The Project Lifecycle Project Initiation, Planning, Execution and Review (practical exercise)... Learn about: Project Life Cycle, IT Management, Project Manager...

...and behaviours to reduce conflict. Making an intervention, short-term, long-term, and immediate actions The current outline for this conflict resolution... Learn about: Conflict Resolution, Conflict Management, Employee Relations...

...create a new spreadsheet, use basic functions and formulae, format worksheets effectively, print documents, including large documents effectively... Learn about: Excel v2007/2010, Excel Formula, Excel Sheet...

...management, communication and assertiveness. Learn to manage your manager, conduct meetings and suggest improvements to the department Anyone wishing... Learn about: Secretary courses, Executive PA, Assertiveness Training...