Taylor Mason Training courses

...is appropriate for any industry or any age. Once learned, the technique has enormous benefits, which are: Increased Efficiency Touch-typing is more efficient... Learn about: IT risk, Touch Typing Training, Keyboard Skills...

...Work with the chair Minutes preparation Summarising Formatting the agenda and the meeting minutes Taking good (but not copious) minute notes Writing clear... Learn about: Writing Skills, Meeting Minute, Listening Skills...

...not just me? Be specific, stay relevant and achieve positive outcomes Barriers to assertiveness Recognise and deal with fear Assertive techniques Saying no assertively... Learn about: IT Management, Team management, Skills and Training...

...Being assertive and not aggressive in the workplace Saying no assertively Understanding assertiveness Meetings Meeting preparation Overview of successful... Learn about: Health & Safety, PA Training, Office Assistant...

...in a positive way that makes life easier for everybody. MODULE 1: Introduction and Course Overview MODULE 2: Good and Bad Behaviour Types Learning outcomes... Learn about: Body Language, Delegating Skills, Persuasion Skills...

...Format and customise the appearance of drawing objects. Topics covered: Drawing Shapes Working with Shapes Working with Text and Shapes Advanced Shape Tasks MODULE... Learn about: Presentation Skills, Microsoft Office, PowerPoint Templates...

...Equality and the Law Diversity in the organisation Diversity in practice – Examples and case studies Language and Terminology Harassment and Bullying Performance... Learn about: Equal Opportunities, Diversity Management, Cultural Diversity...

...with short input of theory of time management and speed reading. It provides an opportunity for all delegates to learn from others experiences and... Learn about: Skills and Training, Team Training, IT Project Management...

...approach in a variety of situations Taking greater control and responsibility... Learn about: Public Training Courses, PA Training, Executive PA...

...Creating mailing labels Working with Forms Creating forms Modifying forms Protecting and printing forms Working with Large Documents Master documents Footnotes... Learn about: Word 2007, Word Documents, Word processors...

...a role Explain the legal requirements of recruitment interviewing (e.g. legislation relating to discrimination). Suitable for: Suitable for anyone... Learn about: Recruitment and Selection, Recruitment Process, Best Practice...

...This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first class experience... Learn about: Customer Care, Telephone answering, Effective Communication...

...Listening Active Listening The Five Levels of Listening How Asking Question Helps You Open and Closed Questions The Funnel MODULE 7: How to be an Effective... Learn about: Communication Skills, Assertiveness Training, Improve Communication...

...recapping your conversation Manage a difficult situation assertively Saying no assertively Understand and learn the differences in customer service styles... Learn about: Improve Communication, Effective Communication, Call Handling...

...focusing on training your brain to remember ALL the fingers to use to ensure the correct keying without constantly looking at the keyboard. You will... Learn about: Personal Development, Study techniques, Health and Safety...

...Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone... Learn about: Telecommunications sales, Telephone Training, Selling Skill...

...Risk identification / analysis Identifying and analysing project risks Maintaining a risk log Project Management Tools and Techniques An overview of... Learn about: IT Project Management, Project Manager, IT Management...

...Funnelhow to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of and a trust... Learn about: Conflict Management, Employee Relations, Conflict Resolution...

...applying table formats Printing Preparing to print Page Setup options Printing worksheets Creating charts Chart basics Modifying charts Printing charts... Learn about: MS Excel, Excel Formula, Excel v2007/2010...

...Meeting preparation Overview of successful minute taking Preparing and delivering presentations Action plans linked to communication, assertiveness... Learn about: Executive PA, Assertiveness Training, Executive Assistant...