Taylor Mason Training courses

...because the typist uses all fingers instead of just a few fingers. As a result, typing speed will increase dramatically. This means that the time taken... Learn about: Keyboard Skills, Workplace health and safety, Touch Typing Skills...

...into meeting minutes Editing summary and action plans Minute Taking – The Agenda The purpose content and structure of the meeting’s agenda What the items... Learn about: Writing Skills, Minute Taking, Meeting Minute...

...not just me? Be specific, stay relevant and achieve positive outcomes Barriers to assertiveness Recognise and deal with fear Assertive techniques Saying no assertively... Learn about: Assertiveness Training, Communication Training, Skills and Training...

...Would you like to work as a Secretary / Personal Assistant? Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each... Learn about: Communication Training, Secretarial training, Secretarial courses...

...Learning outcomes:Understand the importance of how body language can impact on behaviours. Topics covered: Body Language as Part of Communication Making... Learn about: Delegating Skills, Body Language, Confidence Training...

...A hands-on one-day course with free e-learning revision after your training. Free bespoke course design is also available for private classes if the content... Learn about: Presentation Skills, PowerPoint Templates, Presentation ppt...

...Equality and the Law Diversity in the organisation Diversity in practice – Examples and case studies Language and Terminology Harassment and Bullying Performance... Learn about: Team Training, Team Building, Diversity Awareness...

...with short input of theory of time management and speed reading. It provides an opportunity for all delegates to learn from others experiences and... Learn about: Office Skills, Public Training Courses, IT Project Management...

...The aim of this secretarial skills course will be to provide you with the practical skills and knowledge to be successful and prepared secretary/PA... Learn about: Skills and Training, PA Training, Public Training Courses...

...and endnotes Indexes Bookmarks and cross-references Managing Document Revision Using track changes Comparing document versions Creating Macros Recording... Learn about: Word processors, Microsoft training, Word Processing...

...the advantages and disadvantages of different selection methods and interview formats Use effective questioning skills to select the best candidate... Learn about: HR organisational development, Best Practice, Recruitment and Selection...

...you will cover: Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice... Learn about: Customer Care, Call Handling, Call Centre...

...Asking for Feedback How to Find Out What Others Think About You Is your Self-Image Correct? Getting your Self-Image Right The Wheel of Communication MODULE... Learn about: Listening Skills, Improve Communication, Skills and Training...

...recapping your conversation Manage a difficult situation assertively Saying no assertively Understand and learn the differences in customer service styles... Learn about: Telephone answering, Customer Service Skills, Call Handling...

...Do you hunt and peck at the keyboard? Would you like to improve both your speed and accuracy, making you more efficient and productive at the keyboard?... Learn about: Health and Safety, Typing Training, Personal Development...

...Identify negotiation strategies that will make you a stronger seller. Create a script to maximise your efficiency on the phone. Learn what to say and... Learn about: Telephone Training, Selling Skill, Sales Training...

...and reason for project management Group discussion on projects Project examples Discussion on projects Role of project managers / Stakeholders What... Learn about: Project Manager, Risk Assessment, IT Project Management...

...you will learn about: The positives and negatives of conflict, concern for self, concern for others, where do you score? Types of conflict, explore negotiation... Learn about: Behavioural intervention techniques, Problem Solving, Conflict Management...

...Other useful functions Formatting worksheets Formatting text Formatting rows and columns Formatting numbers Conditional formatting Copying formats... Learn about: Microsoft Excel, Excel v2007/2010, Excel Formula...

...overview of telephone, face to face, body language, tone & words Written communication - overview of business writing, composing professional emails... Learn about: Public Courses, Office Skills, PA Training...