Telemarketing – Using the Telephone as a Sales Tools
Course
Online
Description
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Type
Workshop
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Level
Intermediate
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Methodology
Online
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Duration
1 Day
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This one-day telemarketing course shows you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call.
Facilities
Location
Start date
Start date
About this course
The current outline for the telemarketing course teaches you to:
Build trust and respect with customers and colleagues.
Warm up your sales approach to improve success with cold calling.
Identify ways to make a positive impression.
Identify negotiation strategies that will make you a stronger seller.
Create a script to maximise your efficiency on the phone.
Learn what to say and what to ask to create interest, handle objections, and close the sale.
None
Reviews
Subjects
- Telephone Skills
- Telemarketing
- IT
- Customer Service
- Sales
- Communication Skills
- Public
- Verbal Communication
- Selling Skill
- Sales Training
- Verbal Skills
- Telecommunications sales
- Telephone Training
Teachers and trainers (1)
Taylor Mason
Very Experienced Trainers
All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,
Course programme
During this interactive, linked and practical telemarketing course, you will learn about:
- Verbal communication
- To serve and delight
- Exceptional things about telephone sales
- Building trust
- Negotiation primer
- Communication essentials
- Developing your script
- Pre-call planning
- Phone tag and call backs
- Following up and closing the sale
Additional information
Telemarketing – Using the Telephone as a Sales Tools