Secretarial Skills

Taylor Mason Training

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Important information

Typology Workshop
Methodology Inhouse
Class hours 8h
Duration 5 Days
Start Different dates available
  • Workshop
  • Inhouse
  • 8h
  • Duration:
    5 Days
  • Start:
    Different dates available

Taylor Mason Training delivers professional and accredited training & development solutions to a wide range of organisations across the spectrum, encompassing FTSE 100 companies, Public sector organisations through to SMEs.

Where and when
Starts Location Timetable
Different dates available
Two days
Starts Different dates available
Timetable Two days


Not rated
Course rating
Centre rating

Reviews on other courses at this centre

Touch Typing Training & Keyboard Skills (Nationwide)

Ashley Thompson
5.0 22/06/2017
What I would highlight: I recenty finished the Touch Typing Training & Keyboard Skills course. This was a brilliant course and I found it extremely helpful in going forwards in my career. Julie is a truly fantastic trainer. She brings professionalism as well as fun, which makes the course enjoyable. I was really excited to do this course and was quite sad when it was over! I would highly recommend Taylor Mason Training. Thanks!
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Customer Service Training (Public Course)

Jac Hollingsworth
5.0 02/06/2017
What I would highlight: The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Secretary / PA Development

Caitlin R
5.0 14/04/2017
What I would highlight: I found the Secretary / PA Development course very informative, easy to follow and it kept me engaged from the very beginning. The trainer was very knowledgeable, and went through every stage step by step. She emade the session enjoyable with humour. The course materials supplied were of high quality, I was very impressed. I would recommend Taylor Mason Training with no hesitation. I think it is a good value for money.
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Minute Taking In Meetings - Public Course

Lindsey C
5.0 12/04/2017
What I would highlight: I attended the Minute Taking In Meetings - Public Course. I truly enjoyed the course and I found to be very useful. I found the materials very interesting and learnt some invaluble skills to help me in my newly promoted position within my organisation. This is a very good course and so it deserves a high rating: I give it 5 stars! Would highly recommend Taylor Mason Training. Thanks for the wonderful training course.
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Management Skills Training

Sharon V
5.0 04/04/2017
What I would highlight: I attended the Management Skills Training. The trainer was very knowledgeable on the subject, and he made the training sector specific and relevant for our needs. I think the trainer succeeded in giving us the opportunity for relevant discussion and left us with some good quality training resources, The training was both useful and interesting. I learnt that speed and efficiency is the essence of good management skills.
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
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What you'll learn on the course

Skills and Training
Executive PA
Executive Assistant
Secretary Training
PA Training
Public Training Courses

Teachers and trainers (1)

Taylor Mason
Taylor Mason
Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

What you learn: Your role as a secretary Time management / Diary management Minute taking / Speed reading Touch typing Communication skills During the course you cover: What makes a successful secretary? Defining your role and what is required of a highly proficient secretary Identifying the skills and qualities for success Completion of a SWOT analysis Developing your role and determining the way forward Understanding your manager’s role Contributing to your manager’s success Defining your own and your manager’s/team’s objectives Building a successful working relationship with your manager and team members Balancing the needs of more than one manager Communicating effectively through assertiveness Effective listening and questioning skills Building rapport in face-to-face communication Identifying passive, aggressive and assertive behaviour Saying no without feeling guilty Handling difficult behaviours, people & situations Interacting effectively at all levels – dealing with difficult people Identifying and dealing with the underlying causes of difficult behaviour Adopting an appropriate approach in a variety of situations Taking greater control and responsibility

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