Taylor Mason Training courses

...help you A project’s life cycle Selling and preparing a project The role of a project manager Project goals Laying out a project Project risks and contingency... Learn about: Project Management, IT Project Management, IT Management...

...Data Gathering Details on PAYE Sick Pay Maternity Leave Alabaster Ruling Remittances During the course you cover: Payroll Obligations Main Clients Responsibilities... Learn about: Skills and Training, Payroll Software, Sage 50 accounts...

...What is assertiveness Benefits of being assertive/confident Be assertive in the right situations Understand different levels of assertiveness Submissive/aggressive behaviours... Learn about: Influencing Skills, Social Skills, Assertive Behaviour...

...What gets in the way? Overcoming the barriers Tips for improving listening when taking minutes Workable ideas for improving note taking Keeping up... Learn about: Minute Taking in Meetings, Writing Skills, Listening Skills...

...The repetitive nature of it is less of a problem as you’re getting REAL WORK done and SEEING THE RESULTS almost immediately... Learn about: Touch Typing, Keyboard Skills, Typing Training...

...clients and teams effectively Typically we expect you to be able to provide an exceptional service to your customers/callers after completing the course... Learn about: Telephone answering, Assertion Training, Customer Care...

...participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness... Learn about: Communication Training, Communication Policy, Interpersonal Communication...

...the whip and the plant Fear and desire Setting goals The role of values Creating motivational climate The expectancy theory Designing a motivational... Learn about: Coaching Skills, Personal Effectiveness, Motivation techniques...

...Use the five-step method to break old patterns and replace them with a model for assertive anger. Use an anger log to identify your hot buttons and triggers... Learn about: Self assessment, Behavioural intervention techniques, Coaching Skills...

...Understand basic negotiation principles, including BATNA, WATNA, WAP, and the... Learn about: Negotiation with suppliers, Behavioural intervention techniques, Negotiation training...

...reduce nervousness and fear Understand your strengths as a presenter and how to appeal to different types of people Recognise how visual aids can create... Learn about: Oral Communication, Improve Communication, Verbal Communication...

...Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with... Learn about: Assertion Training, Business Development, Effective Communication...

...Defining a successful training program/trainer Adult learning and the learning process Principles of adult learning Style assessment, including introvert/extrovert... Learn about: Training evaluation, Training planning, The Practical Trainer...

...fun and humour to your training session Identify advanced interventions for difficult situations Practice the skills needed for a team presentation During the course you cover... Learn about: Train the Trainer, Education Management, Class Teaching...

...Increasing Business This session will share a formula for increasing sales with participants. Saying No to New Business Participants will read an article... Learn about: Marketing Research, Direct Marketing, Marketing Skills...

...to transfer their learning from today back to the workplace During the course you cover: Defining Equality and Diversity Benefits of Diversity to an organisation... Learn about: Managing Diversity, Cultural Diversity, Diversity Management...

...Understand the four-stage complaint resolution process Help identify solutions to a harassment complaint During this workplace harassment training course... Learn about: Discipline and Grievance, Workplace harassment, Conflict Resolution...

...Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far... Learn about: Mental Health, Self Defence, Self assessment...

...Recognise aggressive, passive and passive-aggressive behaviour and know how to deal with them Topics covered: Recognising and Dealing with Passive Behaviour... Learn about: Assertion Training, Persuasion Skills, Gain Confidence...

...the legal responsibilities of individuals, employees, supervisors and managers Undertake a risk assessment and ensure appropriate control measures... Learn about: Health & Safety, Workstation Safety, Risk Management...