Taylor Mason Training courses

...Level Four: Impact (Results) MODULE 11: On-The-Job Support Learning outcomes: Recognise what on-the-job support delegates may need to help them benefit... Learn about: Teaching Skills, Teaching Methods, Training coordination...

...chairing meetings course, you will cover: Welcome – introductions and housekeeping points Workshop aims, objectives and agenda Aims of meetings... Learn about: Management Planning, Business Presentation, Communication Training...

...To clearly define what a report is, and to list the key aspects that define a report Topics covered: 9 Key Aspects of a Report The Definition of a Report MODULE... Learn about: Report preparation, Business Writing, Report editing...

...people Dealing with challenges assertively Dealing with stress The first critical element: A customer service focus The second critical element... Learn about: Influencing Skills, Sales Training, Effective Communication...

...At the end of the day, delegates will be able to: Appreciate what Customer Service is, and why it is important Understand the change nature of customer... Learn about: Stress Management, Telephone Skills, Customer Manager...

...including developing a script Going above and beyond and high impact moments Handling objections and closing the sale Negotiation techniques Tips for challenging... Learn about: Call Handling, Customer Service Skills, Negotiation Skills...

...Effectively prepare the research that is required to negotiate including your BATNA, WATNA, WAP and ZOPA Set limits Maintain composure when things... Learn about: Negotiation with suppliers, Negotiation Skills, Negotiation training...

...Apply these skills in real work applications Course Overview You will spend the first part of the day getting to know participants and discussing... Learn about: Report writing for Management, Report editing, Report Writing...

...Connecting with partners and sponsors Advertising and marketing Selecting the venue Feeding the masses and business etiquette Celebrating diversity Selecting... Learn about: Events and show production, Planning Process, Event Planning...

...relationships Using humour Relaxation techniques Nutrition, exercise and sleep Making the most of vacations Redefine your expectations Getting organised... Learn about: Anxiety management, Behavioural Therapy, Cultural Diversity...

...Personal Action Planning Course Evaluation and Review... Learn about: Headhunting Skills, Job Recruitment, Interview Skills...

...To prepare a plan of action to get you moving in the right direction To guide you in writing attention-grabbing CV’s To develop a personal marketing strategy... Learn about: Employment Manager, Skills and Training, Interview Techniques...

...why and how? Course Content: Aims of a Recruitment Campaign Defining what we want to achieve from a recruitment campaign. To ensure we identify the... Learn about: Recruitment and Selection, Recruitment Consulting, Recruitment Process...

...participants will identify the things that drain and energise them. They will also take another look at the stressful situations from this morning to... Learn about: Stress Management, Alternative Medicine, Communication Skills...

...documentation to the standard required by the organisation During this equality impact assessment training course, you will learn about: Introduction... Learn about: Decision Making, Workplace harassment, Employment Law...

...are politically correct and which are not, and why Be familiar with the four cornerstones of diversity Understand what the pitfalls are relating to diversity... Learn about: Workplace harassment, Employment Law, Equality & Diversity...

...Suitability – Who should attend? This interactive Finance For Non Financial Managers course is targeted at any member of staff who wants to learn about... Learn about: Finance training, Management Economics, Cash Flow...

...to cover the following areas: Defining what is meant by assertiveness and assertive behaviour The differences between assertive and aggressive behaviour... Learn about: Social Skills, Assertive Behaviour, Influencing Skills...

...Topics covered: The Three Parts of Communication Your Competition MODULE 8: Controlling Your Nerves Learning outcomes: Transferring fear into enjoyment... Learn about: Communication Skills, Oral Communication, Presentation ppt...

...Marketing Plan for future implementation within your organisation. Suitability – Who should attend? This programme is an Introduction to Marketing targeted... Learn about: Marketing Training, Strategic Planning, Marketing Skills...