Taylor Mason Training courses

...practical, and will benefit both trainees and the organisations they work for. MODULE 1: Introduction and Course Overview MODULE 2: The Need for Training Learning outcomes... Learn about: Training planning, Teaching Strategies, Training coordination...

...chairing meetings course, you will cover: Welcome – introductions and housekeeping points Workshop aims, objectives and agenda Aims of meetings... Learn about: Communication Barriers, Corporate Communication, Management Planning...

...and the appropriate order of appearance Topics covered: Summary Conclusion Discussion Results Methodology A Literature Review The Introduction A Table... Learn about: Writing Skills, Grammatical and syntactic correction, Report preparation...

...six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Demonstrate... Learn about: Customer Service, Improve Communication, Oral Communication...

...to your role within your organisation Topics covered: What is Customer Service? Who Are Your Customers? Customer Needs versus Wants What’s In It For Me?... Learn about: Customer Service, Customer Manager, Anger Management...

...Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop... Learn about: Customer Service Skills, Communication Training, Customer Care...

...Negotiation is a key skill that, when mastered, can enhance communications and provide better results for communication. This one-day course will teach... Learn about: Discipline and Grievance, Skills and Training, Negotiation with suppliers...

...The Fourth Stage – Revising In this session, participants will learn about the importance of revision, including spelling and grammar checks... Learn about: Business Writing, Planning and Business, Writing Skills...

...Design an advertising and marketing plan that includes a comprehensive use of media, take-aways, and/or swag bags Determine whether partners... Learn about: Event Planning, Event Management, Planning and Business...

...The current outline for this stress relief and reduction training course teaches you to: Understand stress Be better able to deal with stressful situations... Learn about: Manager skills, Stress and Anxiety, Employment Law...

...thoroughly Debrief both candidates and clients after interviews have taken place Handle counter offers and deal breakers effectively Monitor and review... Learn about: Head hunting staff, Human Resource Recruitment, Interview Skills...

...how to deal with them To manage your stress levels and think positive To have someone to one time with trainer to discuss individual issues Course Outline... Learn about: CV Writing, Human Resource Recruitment, Employment Manager...

...explained in detail The key elements of an interview Explaining the Role, Work History etc. Interview Questions An understanding of the general questions you should... Learn about: Recruitment and Selection, Job Recruitment, Recruitment Process...

...unavoidable part of everybody’s life Recognise the symptoms that tell you when you have chronic stress overload Identify those situations in your life... Learn about: Anxiety management, Time management, Stress Management...

...and the legal requirements on public sector bodies for conducting Equalities Impact Assessments, in line with the equality act 2010 Explain the business... Learn about: Decision Making, Diversity Management, Workplace Law...

...diversity in the workplace training course teaches you to: Understand what diversity and its related terms mean Be aware of how aware you are of diversity... Learn about: Diversity Awareness, Communication Skills, Workplace Law...

...of a Cash Flow Statement • Credit Terms and Discounts Analysing Financial Statements Ratio Analysis Margin Analysis Variance Reporting Budget Basics Defining... Learn about: Management Economics, Management Accounting, Financial Managers...

...This programme has been specifically designed to give you the confidence and ability to say “no” as well as feeling comfortable when putting your views... Learn about: Assertiveness Training, Social Skills, Gain Confidence...

...Understand the factors that can affect the voice and how to ensure optimum conditions are better managed. Topics covered: Factors Affecting the Voice Achieving... Learn about: Communication Training, Oral Communication, Presentation techniques...

...at newly appointed Marketers and those seeking to gain a broad understanding of ‘Marketing’, pick up new skills, tips and techniques and learn how to plan... Learn about: Marketing Training, Marketing Skills, Social Media...