Taylor Mason Training courses

...The Basics of Evaluation Evaluation Methods MODULE 10: Kirkpatricks Four Levels of Evaluation Learning outcomes: Understand and be able to use the theory... Learn about: Training coordination, Teaching Adults, Teaching Techniques...

...liaising with the minute’s secretary; time management; summarising; identifying and clarifying the decisions; carrying out post-meeting actions Group behaviour... Learn about: Communication Barriers, Executive Presentation, Business Presentation...

...for anybody that either anticipates having to write reports in the future, or is already having to produce reports and is looking to improve... Learn about: Business Writing, Report preparation, Writing Skills...

...Measure it The sixth critical element: Reinforce... Learn about: Negotiation Skills, Customer Service, Customer Service Skills...

...Learning Objectives About the Course MODULE 2: The Importance of Customer Service Learning outcomes: Understand what Customer Service is and why it’s important... Learn about: Customer Service, Communication Training, Telephone Skills...

...The value of personalising interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress... Learn about: Effective Communication, Communication Training, Influencing Skills...

...to challenges Create win-win situations Develop sustainable agreements During this interactive, linked and practical core negotiation skills course... Learn about: Skills and Training, Negotiation Skills, Discipline and Grievance...

...The Second Stage – Planning Next, participants will learn how to plan a report based on information gathered during the first stage. The Third Stage –... Learn about: Report preparation, Business Writing, Report Writing...

...effective delegating, and a lot of work. This two-day conference and event management training course will walk you through the process of event management... Learn about: Event based programming, Planning Process, Event Management...

...inventory The triple A approach: Alter, Avoid and Accept Being flexible in the face of change Dealing with anger and worry Solving problems Building supportive... Learn about: Workplace Law, Behavioural Safety, Equal Opportunities...

...and Candidate The Bargaining Process – Dealing with Counter Offers and Dealbreakers Monitoring and Measuring Success – How well did your approach work?... Learn about: Interview Techniques, Job Recruitment, Head hunting staff...

...This interview and CV writing training course is designed to provide delegates with the most up to date techniques and skills in CV preparation... Learn about: Interview Skills, Interview Techniques, Employment Manager...

...is aimed at helping hiring managers understand the concepts behind delivering a sound recruitment campaign: What are they trying to achieve... Learn about: Recruitment and Selection, Interview Techniques, Recruitment Consulting...

...a cooperative process. During this stress management training course, you will learn about: Introduction and Course Overview You will spend the first... Learn about: Stress and Anxiety, Communication Skills, Anxiety management...

...course provides you and your organisation with a structured and process driven approach to conducting an impact assessment. The current outline for... Learn about: Equality & Diversity, Conflict Resolution, Workplace harassment...

...diversity in the workplace training course teaches you to: Understand what diversity and its related terms mean Be aware of how aware you are of diversity... Learn about: Diversity Management, Workplace Law, Equal Opportunities...

...All businesses will benefit from this 1 day Finance course which takes out the “fear” of finance and breaks down the technical ‘jargon’ of finance... Learn about: Finance training, Management training, Financial Managers...

...on how to become more assertive Understanding Communication styles The verbal & non-verbal skills of assertiveness How listening, questioning and feedback... Learn about: Social Skills, Assertion Training, Assertiveness Training...

...focused objectives by understanding your topic and your audience, and then build the structure. Topics covered: Setting Your Objectives... Learn about: Oral Communication, Communication Training, Presentation techniques...

...it’s about using that budget most effectively to get the best possible return on your investment. This one day workshop will show you how to squeeze the... Learn about: Marketing Network, Marketing Training, Social Media...