Taylor Mason Training courses

...using correct language in relation to the training need. Topics covered: Determining Objectives Considerations When Writing Objectives Types of Objectives... Learn about: Teaching Skills, Communication Skills, Training coordination...

...the meeting Handle challenging people and keep order at the meeting whilst chairing meetings Be aware of group behaviour and the importance of non-verbal... Learn about: Business Presentation, Executive Presentation, Corporate Communication...

...of Contents An Abstract or Executive Summary MODULE 4: What Makes a Good Report Learning outcomes: To list the essential criteria that make up a good report... Learn about: Writing Skills, Report editing, Business Writing...

...Who are your customers? Meeting expectations Setting goals and targets Communication skills and telephone techniques Dealing with difficult customers... Learn about: Customer Care, Influencing Skills, Effective Communication...

...How Can You Be More Likeable? Managing Stress Time Management Assertiveness Positive Mental Attitude MODULE 8: The Structure of Customer Service Excellence Learning outcomes... Learn about: Customer Care, Stress Management, Customer Manager...

...Course Outline During this interactive, linked and practical call centre agents training course, you will learn about: Verbal communication techniques Who are your customers?... Learn about: Negotiation Skills, Effective Communication, Communication Training...

...participants the basics of negotiation, how to prepare to negotiate, ways to respond to challenges, how to create win-win solutions and how to create sustainable agreements... Learn about: Strategy Development, Skills and Training, Discipline and Grievance...

...step is to gather the information for your report. In this session will give participants some guidelines to ensure that what they gather is accurate... Learn about: Planning and Business, Report Writing, Report preparation...

...implementation and can be used over and over again. The current outline for the conference and event management training course teaches you... Learn about: Planning Process, Events and show production, Planning and Business...

...inventory The triple A approach: Alter, Avoid and Accept Being flexible in the face of change Dealing with anger and worry Solving problems Building supportive... Learn about: Behavioural Therapy, Manager skills, Equal Opportunities...

...and knowledge to attract, find and place highly skilled individuals. Errors, especially with executive placements, can be very costly and time-consuming... Learn about: Head hunting staff, Head Hunting, Interview Techniques...

...how to deal with them To manage your stress levels and think positive To have someone to one time with trainer to discuss individual issues Course Outline... Learn about: Job Recruitment, Human Resource Recruitment, Jobs planning...

...Looking at how to overcome any issues or fears the manager may have and establishing the key components of an effective recruitment campaign... Learn about: Recruitment Consulting, Human Resource Recruitment, Interview Techniques...

...Participants will also identify some solutions for work-related stress. Time Management Tips A little bit of planning can go a long way towards reducing stress... Learn about: Time management, Organizational Skills, Alternative Medicine...

...of public duties and ensure that every possible measure is taken in the pursuit of promoting equality. This professional equality impact assessment training... Learn about: Communication Skills, Equal Opportunities, Diversity Awareness...

...are politically correct and which are not, and why Be familiar with the four cornerstones of diversity Understand what the pitfalls are relating to diversity... Learn about: Workplace Law, Equality & Diversity, Diversity Awareness...

...Providing delegates with an understanding of why finance is so important. This workshop is practical and interactive and gives delegates a chance to build... Learn about: Financial Training, Management Economics, Financial Managers...

...Demonstrating an assertive image in the hearts and minds of others Understanding and asserting your rights in the workplace Understanding why some people... Learn about: Social Skills, Assertiveness Training, Assertive Behaviour...

...Topics covered: The Consequences of Bad Preparation The Three Benefits of a Plan Presentation Structure: an Overview MODULE 6: Timing Your Presentation Learning outcomes... Learn about: Communication Skills, Oral Communication, Confidence Training...

...customers and stakeholders • Conduct Market Research • Analyse the potential (SWOT, PESTLE, BGM, etc.) • Niche or Mass Market Which is right for you?... Learn about: Marketing Network, Marketing Skills, Marketing Management...