Taylor Mason Training courses

...Level Four: Impact (Results) MODULE 11: On-The-Job Support Learning outcomes: Recognise what on-the-job support delegates may need to help them benefit... Learn about: Teaching Skills, Communication Skills, Training coordination...

...a well-structured agenda for meeting Set clear objectives for each item in the meeting planning Liaise closely with the minutes secretary during the meetingChairing... Learn about: Communication Barriers, Communication Training, Executive Presentation...

...Is the report jargon free? Does all content relate to the stated objectives? Are all graphs and tables explained properly? Is everything correctly and clearly labelled?... Learn about: Grammatical and syntactic correction, Writing Skills, Report preparation...

...solver Apply techniques to deal with difficult customers Make a choice to provide customer service During the course you cover: What is customer service?... Learn about: Oral Communication, Influencing Skills, Customer Service...

...Prepare yourself for a great, interactive and informative day where you will be given a thorough understanding of great customer service, and the skills... Learn about: Communication Skills, Customer Manager, Behavioural intervention techniques...

...The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills... Learn about: Communication Training, Influencing Skills, Call Centre...

...Negotiation is a key skill that, when mastered, can enhance communications and provide better results for communication. This one-day course will teach... Learn about: Negotiation Skills, Strategic HR Management, Skills and Training...

...Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again... Learn about: Report Writing, Writing Skills, Report writing for Management...

...conference and event management course, you will learn about: Event planning essentials Budgeting basics and managing contracts Using the committee approach... Learn about: Event based programming, Event Management, Events and show production...

...relationships Using humour Relaxation techniques Nutrition, exercise and sleep Making the most of vacations Redefine your expectations Getting organised... Learn about: Manager skills, Employment Law, Diversity Management...

...and manage the information they gather during the research process Understand the psychology and behaviour of people at work, including the headhunted... Learn about: HR Practices, Interview Techniques, Job Recruitment...

...To prepare a plan of action to get you moving in the right direction To guide you in writing attention-grabbing CV’s To develop a personal marketing strategy... Learn about: Interview Techniques, Skills and Training, CV Writing...

...throughout a recruitment campaign. Recruitment as a Manager’s Responsibility Identifying the challenges, concerns and benefits of being a hiring manager... Learn about: Human Resource Recruitment, Job Recruitment, Interview Skills...

...personal learning objectives. Defining Stress and How It Affects Us To begin, participants will discuss how they would currently handle stressful situations... Learn about: Stress and Anxiety, Anxiety management, Stress Management...

...and the legal requirements on public sector bodies for conducting Equalities Impact Assessments, in line with the equality act 2010 Explain the business... Learn about: Workplace harassment, Diversity Management, Decision Making...

...are politically correct and which are not, and why Be familiar with the four cornerstones of diversity Understand what the pitfalls are relating to diversity... Learn about: Employment Law, Diversity Awareness, Communication Skills...

...the Pricing of Products and Services, the Cost of Sale. Nett and Gross Profit. Breakeven Analysis Sales Forecast Cash Flow Forecast The Balance Sheet Profit... Learn about: Finance training, Management Economics, Management training...

...skills can improve the impact of assertiveness Adapting assertiveness skills to different people and different situations Delegate Packs On completion of the course... Learn about: Influencing Skills, Social Skills, Assertion Training...

...Topics covered: First Impressions Non Verbal Factors of Communication Avoiding the Traps MODULE 10: The Importance of Voice Learning outcomes... Learn about: Communication Training, Communication Skills, Presentation techniques...

...Developing a Marketing Plan • The 5 P’s, • Boston Group Matrix • SWOT and PESTLE Analysis • Increasing Business • When to say “No” to New Business • Action... Learn about: Marketing Network, Social Media, Marketing Training...