Critical Elements of Customer Service

Taylor Mason Training

Course

Online

£ 1,850 VAT inc.

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Description

  • Type

    Workshop

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    2 Days

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Demonstrate a customer service approach
Understand how your own behaviour affects the behaviour of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service

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Reviews

Subjects

  • Negotiation Skills
  • Influencing Skills
  • Customer Service Skills
  • Customer Care
  • IT
  • Customer Service
  • Effective Communication
  • Improve Communication
  • Oral Communication
  • Sales Training

Teachers and trainers (1)

Taylor Mason

Taylor Mason

Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

During the course you cover:
  • What is customer service?
  • Who are your customers?
  • Meeting expectations
  • Setting goals and targets
  • Communication skills and telephone techniques
  • Dealing with difficult customers and people
  • Dealing with challenges assertively
  • Dealing with stress
The first critical element:
  • A customer service focus
The second critical element:
  • Defined in your organization
The third critical element:
  • Given life by employees
The fourth critical element:
  • Be a problem solver
The fifth critical element:
  • Measure it The sixth critical element: Reinforce it

Additional information

Run In House: In-house Courses – £949 per day Duration: This course is delivered over: 2 days *All prices are excluding travel charged at 45 pence per mile.

See related categories

Critical Elements of Customer Service

£ 1,850 VAT inc.

The best Other Sales courses

See all

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