Telephone sales training

By the end of the course participants will be have gained the following skills:

❖goal setting, monitoring and trouble shooting performance problems
❖understanding and assessing the impact you make over the telephone
❖the dynamics of effective communication
❖developing awareness of vocal tones and communication habits that can create misunderstanding and negative reactions
❖spotting sales opportunities and buying signals
❖identifying the customers’ needs through effective questioning skills
❖presenting the company’s products and services
❖dealing with considerations and objections
❖maintaining a positive mental outlook and body posture
❖closing the sale