Telephone techniques courses

... Keyboard Skills – Learn how to touch type accurately, using the correct keyboard technique. Keyboard Speed Development – Develop your typing speed to improve...

... and other financial techniques, make financial decisions, manage financial risk, and develop an understanding of corporate governance Benefits of this qualification...

...Skills to greet visitors professionally and warmly The polish to present a positive image for the organisation High standards of customer care Techniques for handling aggressive callers or visitors professionally and calmly Happy customers. Suitable for: Anyone who has a front desk position...

...This management course focuses on credit control and debt. This course is designed for any individual who wants to learn how to effectively manage an organization´s credit and debt. Participants of this course will learn how techniques to properly control credit. Learn how to investigate credit... Learn about: Credit Checks, Credit Checking agencies, Credit Insurance...

... Confidentiality & Privacy Security Procedures 9 Phone Skills Telephone techniques... Learn about: Medical Secretary, Customer Service Skills, Anatomical Divisions...

...To be able to take notes and/or minutes using speedwriting techniques. To take telephone or other messages. quickly and accurately. To learn and use strategies to further. build your speed. Suitable for: Anyone working in today's fast paced. environment who needs to take notes. quickly...

... effective administrators. Develop motivational techniques that will improve staff moral as well. Learn innovative project management methods. Practice both verbal and written communication skills. Learn how to improve customer care. Upon completion of this course individuals will be confident... Learn about: Communication Skills, Personnel administration, Customer Service...

... a breakdown of communication within a working team and how to manage sensitive information. This module discusses verbal and non-verbal techniques, including... Learn about: Ms Office, Communication Training, Quality Training...

... in a business setting. Learn the crucial elements of business communication. Practice a range of communication techniques. Learn how to analyze a situation and use an appropriate communication method for the situation. Learn how to evaluate and improve communication skills. Individuals who complete... Learn about: Sending Information, Formal Messages, Two-Way Communication...

... typing) Keyboard Speed Development (for experienced touch typists) Communication At Work (basic English grammar, writing skills, telephone techniques)...

... a breakdown of communication within a working team and how to manage sensitive information. This module discusses verbal and non-verbal techniques, including... Learn about: Personal Assistant, Skills and Training, Minute Taking...

... professional telephone and communication skills. Additionally it will reinforce the importance...

... One ► Keyboard Speed Development ► Receptionist Workshop ► Telephone Techniques Workshop ► Go… Get that Job! ► Health & Safety Essentials Benefits: ► Equip you...

... to the Needs of the Customer. To show how to develop Communication and Listening Skills. To demonstrate how to Plan and Organise your Work Area. To show how to develop and practice your message. To show how to handle Objections. To develop appropriate Closing techniques. Suitable for: People new to telephone...

... the telephone, so with this programme you’ll boost your communication skills, in order to ensure accurate information in the best way possible. Also, dealing with other’s demands while you’re dealing with a wide range of tasks, how to manage and respond to. To complement your diploma, you’ll get to choose... Learn about: Keyboard Skills, Presentation Skills, Communication Training...

... are these letters? Effective Telephone Techniques Behavior and Attitudes - the psychology of cash collection What are assertive telephone collections... Learn about: Negotiation Skills, Communication Skills, Credit Management...

... an understanding of body language Develop listening skills Practice good telephone Demonstrate training methods and techniques Student Profiles The programme... Learn about: Personal Assistant...

...The objectives of the course are to: Develop a broad understanding of the principles of medical administration & reception Learn techniques and good practice for medical administration Develop skills required in all areas of medical and clinical administration Develop specialist knowledge... Learn about: Clinical Administration, Medical training...

... information. This module discusses verbal and non-verbal techniques, including; Body Language, Mirroring, Eye contact, Posture, Listening skills, Telephone... Learn about: Personal Assistant, Minute Taking, Communication Training...

...Sales Consultant Course Some people may be "born salesmen", but the rest of us can learn the techniques for selling success. This course explains the processes which make up a successful sale. The syllabus includes the FAB principle - or how to think of your product in terms of customer advantages... Learn about: Sales Training...