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Telephone techniques courses
- Short course
- Harpenden
- 1 Day
... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients...
- Course
- London
- 1 Day
... techniques with non technical users Practice effective listening techniques Key elements in telephone etiquette for phone support Vocabulary choice: winning...
- Training
- (Coventry)
... and measurement Learn how to create a positive first impression with a powerful opening line Learn how to overcome obstacles and objections Learn techniques...
- Course
- (Wimborne)
- 1 Day
...This workshop will help participants to act with greater credibility when communicating with others. The course explores the effect of communication styles on the ability to persuade and influence others, and it helps participants to develop powerful techniques that work...
- Training
- (Isle Of Wight)
... value we provide for established contact centre environments. The nature of service delivery by telephone makes tone, syntax and scripting critical...
- Course
- Sandbach
- Advanced
- 2 Days
...Gain extensive personal benefit from making - and receiving - calls but in a safe and supportive environment. At the end of the workshop attendees should be in possession of vastly superior techniques and skills aimed at improving levels of competence and confidence when dealing with customers...
- Course
- Sutton
- 1 Day
... / telephone sales people. Also individuals who are part of the sale, i.e. professional services, pre-sales and customer support...
- Course
- Partridge Green
...By the end of the course delegates will: Identify ways in which greater rapport can be created with customers. Practise questioning and listening techniques. Practise ways of selling the benefits of products. Practise ways of overcoming customer objections. Identify ways of obtaining greater...
- Course
- Cambridgeandanother venue.
- Swindon
- 1 Day
...Increased confidence from having a portfolio of techniques to hand. A structured and focused approach to account handling. A personal Action Plan to take forward learning from the programme. Suitable for: Anyone in a credit control or debt collection role looking to enhance their skills...
- Course
- Milton Keynes
... good telephone techniques, out-service your competitors. and certificated programme towards your CPD. Suitable for: Anyone at any level that has direct contact with the customer. You may be new to your job or simply require further skills. and knowledge that enhances your understanding of how to...
- Course
- Harpenden
- 3 Days
... to thank you for the recent telephone training course that you prepared and tutored for my Customer Services Department. The content was well received...
- Course
- Distance Learning
... and other financial techniques, make financial decisions, manage financial risk, and develop an understanding of corporate governance Benefits of this qualification...
- Course
- Glasgow City
... will be in a strong position when it is time to close the sale. A consultative selling approach is used by many different types of businesses, both on the telephone...
- Short course
- Bath
- Beginner
- Different dates available
- 2 Days
...By the end of the course you will understand the theory behind massage and be able to carryout all relevant Swedish massage techniques including. 1. Purpose of massage. 2. Massage techniques. 3. Practical Application. 4. Full body massage techniques. 5. Foot/Hand massage techniques... Learn about: Hand Massage, Massage Therapy, Therapeutic Massage...
- Training
- Blended in Guildford
.... Course Content Core Subjects Computer Keyboard Skills –Learn how to touch type accurately, using the correct keyboard technique. Keyboard Speed Development...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...What Will the Course Teach Me? You’ll focus on a variety of techniques you can use to make sales on the telephone. These include identifying... Learn about: Sales Training...
- Course
- Inhouse
- 1 Day
...A one day programme to introduce the Advanced Training telephone concepts. Suitable for: those wishing to explore our telephone concepts.. staff needing telephone training.. receptionists.. customer services personnel...
- Course
- Inhouse
- 1 Day
...®Understand the key elements of phone communication. ®Demonstrate the most effective methods to get the most out of your calls. Suitable for: This course is aimed at any personnel who use the telephone as a means of communication within their role...
- Short course
- Inhouse
- 1 Day
... the fax as a quick and simple method to communicate information. Despite the new technology of the Internet the telephone still remains...
- Training
- Inhouse
...You will learn the skills and techniques to handle any type of incoming call in a positive way that fulfils the customers needs and exceeds their expectations. Suitable for: Those of you who answer the telephone for a living...