Telephone techniques courses

...A one-day interactive workshop incorporating group discussion and role-play. Delegates will acquire an understanding of fundamental telesales skills required for effective and successful selling by telephone. Cold and warm calling are covered. These skills will help to obtain new clients and...

... to thank you for the recent telephone training course that you prepared and tutored for my Customer Services Department. The content was well received...

... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face...

...Will give your newest members valuable knowledge, techniques and skills to help them maximise their customer support and increase business. Also benefits your most experienced team players by giving them an opportunity to review and enhance their call centre strategies and methods. Suitable...

... and measurement Learn how to create a positive first impression with a powerful opening line Learn how to overcome obstacles and objections Learn techniques...

... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients...

... techniques with non technical users Practice effective listening techniques Key elements in telephone etiquette for phone support Vocabulary choice: winning...

..., customers who can sometimes be angry, abusive, challenging and awkward. Suitable for: Call centre staff whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers...

...Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential...

... employed in current VoIP solutions The role of Voice Processing. Status of VoIP as an emerging technology Review of Voice Telephony: Telephone system...

... a total solution for companies planning strategic training that is linked to business needs. Soft Skills Development: Report Writing Telephone Skills...

... - in particular, customers who can sometimes be angry, abusive, challenging and awkward. Suitable for: Those whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers...

... so that the individual is motivated to return. Handle complaints so that customers are satisfied. Deliver excellent customer service on the telephone so that customers...

... value we provide for established contact centre environments. The nature of service delivery by telephone makes tone, syntax and scripting critical...

... and words effectively and structuring telephone calls... Learn about: Call Centre, Telephone answering, Customer Service Skills...

...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Listening Skills, Client Management, Anger Management...

...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques, covering roles such as directing, vision mixing, lighting and camera operating. The course is intended to give you a sound basis for applying... Learn about: Television Production...

...This workshop focuses on improving delegates’ confidence and influencing skills when dealing with people on the telephone. Participants have the opportunity to discuss difficulties they face, explore a range of ideas for handling different kinds of telephone situations, and practise the key skills... Learn about: Telephone Communication, Telephone techniques, Types of customers...

...A confident and professional telephone manner Understanding of best practice at key stages of a call The techniques to control and guide the call and handle difficult situations Phrases that generate customersÂ' confidence. Suitable for: A highly practical course for any frontline staff wanting...

... and increase trust and customer loyalty.To get the most out of phone interactions you must understand the techniques and methods for excellent professional customer service. This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and... Learn about: Online training, CPD course, CPD Training...