Telephone techniques courses

...A one-day interactive workshop incorporating group discussion and role-play. Delegates will acquire an understanding of fundamental telesales skills required for effective and successful selling by telephone. Cold and warm calling are covered. These skills will help to obtain new clients and...

... standards Defining the skills of a successful Call Handler Key people issues - part one Using appropriate recruitment techniques Appraising performance...

... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face...

...Will give your newest members valuable knowledge, techniques and skills to help them maximise their customer support and increase business. Also benefits your most experienced team players by giving them an opportunity to review and enhance their call centre strategies and methods. Suitable...

... and measurement Learn how to create a positive first impression with a powerful opening line Learn how to overcome obstacles and objections Learn techniques...

... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients...

... techniques with non technical users Practice effective listening techniques Key elements in telephone etiquette for phone support Vocabulary choice: winning...

...Gain extensive personal benefit from the calls but in a safe and supportive environment. At the end of the workshop attendees should be in possession of vastly superior techniques and skills aimed at improving levels of competence AND confidence when dealing with customers - in particular...

...Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential...

... and switching sytems Multiplexing techniques The speech encoding process Sampling, Quantisation, Coding, Framing Silence suppression Voice coding and compression...

... Sales Techniques - Basic And Advanced Coaching Skills And Developing Team Performance...

...Gain extensive personal benefit from making - and receiving - calls but in a safe and supportive environment. At the end of the workshop attendees should be in possession of vastly superior techniques and skills aimed at improving levels of competence and confidence when dealing with customers...

... Service Solutions Understanding customer service solutions Taking ownership Listening and taking notes Expressing empathy Utilising questioning techniques...

... pleasure? By using natural rapport building techniques and gaining a real understanding of the customer call centre professionals can make a positive impact...

... Common Types of Objections Basic Strategies Advanced Strategies 7 Sealing the Deal Understanding When it’s Time to Close Powerful Closing Techniques Things... Learn about: Sales Talk, Sales Process, Sales Fundamentals...

... and words effectively and structuring telephone calls... Learn about: Call Handling, Telephone answering, Telephone Skills...

...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Customer Care, Assertive Behaviour, Anger Management...

...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques, covering roles such as directing, vision mixing, lighting and camera operating. The course is intended to give you a sound basis for applying... Learn about: Television Production...

...This workshop focuses on improving delegates’ confidence and influencing skills when dealing with people on the telephone. Participants have the opportunity to discuss difficulties they face, explore a range of ideas for handling different kinds of telephone situations, and practise the key skills... Learn about: Essential Telephone Techniques, Telephone techniques, Types of customers...

...A confident and professional telephone manner Understanding of best practice at key stages of a call The techniques to control and guide the call and handle difficult situations Phrases that generate customersÂ' confidence. Suitable for: A highly practical course for any frontline staff wanting...