Call Centre Service Excellence

Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential uses are explained in clear detail, and you'll learn how you can successfully apply them to just about any problem or challenge you will ever encounter.

Participants will learn how to:

• Direct successful conversations with callers.
• Develop deep levels of rapport quickly and easily.
• Apply unique solution-focused thinking techniques.
• Support themselves and colleagues more productively.
• Reduce call duration times whilst enhancing service quality.
• Enhance personal productivity and commitment.
• Implement a supportive coaching environment.
• Develop an awareness of personal 'blind spots'.
• Maximise personal impact with callers and colleagues.
• Understand how behaviors drive communication and commitment.

Duration: Intensive 1 and 2 day training programmes are available.