Telesales Skills

Telesales Skills

Course Summary

Summary: A one-day interactive workshop incorporating group discussion and role-play. Delegates will acquire an understanding of fundamental telesales skills required for effective and successful selling by telephone. Cold and warm calling are covered. These skills will help to obtain new clients and keep them! Even seasoned sales people need to refresh or hone their skills.

Group: Sales & Personal Development

Contents

Module content:

• Essential Telephone Skills (the pros and cons of using the telephone, transmitting a positive message, voice tone techniques, vocabulary techniques, keeping motivated and sounding fresh).
• Outbound Calling: (preparing a ‘plan', client profiling, identifying the decision maker, getting past gatekeepers, product features and benefits)
• Targeting the Customer - What's in it for them?: (it start's with the opening!, probing to determine buyer intentions, viewing the product from the customer's perspective, dealing with objections and obstacles, closing the sale)
• Your Personal Action Plan

Prerequisites

None

Suggested Next Steps

None

Scheduled Dates and Fees

There are no dates currently scheduled for this course.