Telephone techniques training course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
Telephone communications are an integral part of most businesses, and sometimes these interactions are the only impression a company makes on its customers. Learning how to get the most from these interactions gives you the opportunity to create a lasting, positive impression with customers and increase trust and customer loyalty.To get the most out of phone interactions you must understand the techniques and methods for excellent professional customer service. This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing so. The contents of this course will reveal everything you need to know to handle phone calls.The content of this course is written in a clear, concise way and is broken down into manageable modules centred on key themes. The information is built on evidence based scientific studies and proven techniques to allow you to confidently deal with any professional telephone interaction.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Telephone Skills
- Online training
- Online
- CPD Accredited
- Online Course
- Telephone
- CPD course
- CPD Accredited Online Course
- CPD Short course
- CPD Training
- 24x7 CPD
Teachers and trainers (1)
Online Course Online Course
12 Month Unlimited On-Demand Online Access to the Course.
Course programme
Course Content
- Module 1: Creating a Professional Image
- Module 2: Developing Your Telephone Style
- Module 3: Controlling the Telephone Process
- Module 4: Developing Flexibility
- Module 5: Personal Development
Telephone techniques training course