-
All
- Online
-
Filters
Telephone Skills Courses Greater Manchester
- Short course
- Manchesterand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Sales Techniques, Customer relationship, Customer Service Skills...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Correct Vocabulary, First Impressions...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care, Customer Retention, Customer satisfaction...
- Course
- Salford
- 1 Day
...voice tone techniques, vocabulary techniques, keeping motivated and sounding fresh). Outbound Calling: (preparing a ‘plan', client profiling...
- Course
- Manchesterand4 other venues
- Birmingham, Nottingham, Bristol, Cardiff
- 1 Day
...of professional tele-sales technique and will be able to approach their work with the knowledge and confidence to make more impact with their customers...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Care Skills, Customer Care...
- Training
- Manchester
- Advanced
- 1 Day
...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Buying Signals, Requesting Appointments, Telesales Structure...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 200h
...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Call Handling, Sales Techniques, Sales Promotion...
- Short course
- Online
- Intermediate
- Different dates available
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Service Skills...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you