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Telephone Skills Courses Greater Manchester
- Short course
- Manchesterand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Manager, Customer Retention Strategy, Customer Service...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Handling Complaints, Best Practice, Correct Vocabulary...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer satisfaction, Excellent Customer Care, Customer Retention...
- Course
- Salford
- 1 Day
...voice tone techniques, vocabulary techniques, keeping motivated and sounding fresh). Outbound Calling: (preparing a ‘plan', client profiling...
- Course
- Manchesterand4 other venues
- Birmingham, Nottingham, Bristol, Cardiff
- 1 Day
...of professional tele-sales technique and will be able to approach their work with the knowledge and confidence to make more impact with their customers...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer satisfaction, Customer Service Skills, Customer Service...
- Training
- Manchester
- Advanced
- 1 Day
...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Requesting Appointments, Overcoming Objections, Selling a Product...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...or customer-facing roles. Designed with real workplace needs in mind, this course strengthens problem-solving skills, service orientation, and IT awareness—making... Learn about: Sales by Phone, Communication techniques, Telephone Communication...
- Course
- Online
- Different dates available
- 1 Year
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Out of Voice Mail Jail, Call Centre, Sales by Phone...
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