-
All
- Online
-
Filters
Telephone Skills Courses Greater Manchester
- Short course
- Manchesterand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Manager, Telephone answering, Customer Service Skills...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Best Practice, First Impressions, Correct Vocabulary...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Retention, Customer Care, Customer relationship...
- Course
- Salford
- 1 Day
...voice tone techniques, vocabulary techniques, keeping motivated and sounding fresh). Outbound Calling: (preparing a ‘plan', client profiling...
- Course
- Manchesterand4 other venues
- Birmingham, Nottingham, Bristol, Cardiff
- 1 Day
...of professional tele-sales technique and will be able to approach their work with the knowledge and confidence to make more impact with their customers...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Care Skills, Customer Relationship Management, Customer Manager...
- Training
- Manchester
- Advanced
- 1 Day
...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Requesting Appointments, Buying Signals, Telephone Etiquette...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 200h
...– Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS... Learn about: Sales Training, Television Directing, Telephone management...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Customer Service, Communication Training...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you