Thames Valley Housing courses

...customer service techniques and is ideal for anyone intending to follow a career as a frontline customer service provider. The candidate must produce assignments...

...as a relevant induction framework for employees new to the Housing Sector. The Certificates are accredited by the Chartered Institute of Housing...

...Candidates will beneift from increased communications and customer service skills. They also have the opportunity to acquire professional membership with the...

...* Anyone who would like to gain knowledge and skills for a housing role. CIH Certificate in Housing Level 4 The certificate in housing level 4 is delivered...

...Look at the differences between RSL's and housing associations. Learn about the finances of the association. Look at tenancy agreements. Cover the rights...

...Be aware of the relationship between Common Law, Statute/Legislation and Tenancy Agreements (Contracts with tenants). Understand the rights...

...have the opportunity to consider different types of Housing Organisations, the range of services they offer and how they are governed. By the end of...

...Legislation The aim of this course is to provide an update to some areas of housing and related legislation, to ensure that you have knowledge and understanding...

...Transfers and Exchanges. Be aware of the law relating to transfers and the right to exchange...

...Lettings, Homelessness Transfers and Exchanges This session will increase learner's knowledge of lettings and related legislation. By the end of the...

...Monitoring and Control including theimportance of pre-tenancy counselling, the sign-up and the post-letting inspections. Be able to effectively monitor meetings and much...

...and leading up to court. The afternoon will concentrate on court actions. By the end of the course delegates will: Be aware of good practice in Arrears...

...The main aim of this session is to assist learners with their role in identifying defects and repairs, ordering repairs from the Schedule of Rates...

...Identify the equipment and paperwork needed to carry out property inspections. Use and improve technical knowledge for basic building construction to assist...

...practice when dealing with anti-social behaviour from a housing and multi-agency approach. By the end of this course delegates will have: Outlined...

...and monitoring mechanisms to ensure best practices are implemented. Examined remedies covering applications of ASC/ASBO, injunctions, mediation...

...Identify the impact of recent case law for abandonment, illegal occupancy and tolerated Trespassers...

...The options for handling different situations including squatters. Case studies involving subletting, unauthorised occupants, illegal assignments and squatters...

...mortgage protection clauses and other standard clauses. Repairs obligations and improvements - typical problem areas, effect of improvements made by leaseholders...

...a transparent and open way Be aware of levels of conflict and will acquire skills to avoid antagonism...