Thames Valley Housing courses

...for each of the units and must successfully complete the synoptic multiple choice I.T. based test which covers the 3 units. • Customer service principles • Manage...

...Grade for their qualification of: • Pass, • Merit • Distinction...

...Candidates will beneift from increased communications and customer service skills. They also have the opportunity to acquire professional membership with the...

...Students will complete assignments in their own time to complete the level. It has been designed to meet the needs of people who are looking to progress...

...By the end of the day Learners will have had the opportunity to: Learn about the history of social housing. Look at different customer profiles...

...Have considered how best to deal with some breaches of tenancy and to link with courses that follow as part of the whole programme...

...Cover the rights and responsibilities arising from the tenancy agreement (anti-social behaviour, rent arrears etc). Look at partnerships and other agencies...

...Be aware of the relationship between Common Law, Statute/Legislation and Tenancy Agreements (Contracts with tenants). Understand the rights...

...delegates will have had the opportunity to: Look at the legislation and the housing implications. Consider the Allocations Process with a look at Homelessness...

...Transfers and Exchanges. Be aware of the law relating to transfers and the right to exchange...

...Have a basic understanding of basic Debt Counselling/Money advice. Know about the county court procedures/system. Look at the processes leading up to possession...

...what works and what does not. Be able to deal with empathy with tenants in rent/service charge arrears,whilst ensuring the interest of the landlord is protected...

...(if applicable), using the present technology and organise surveyors and other specialists. By the end of the course learners will be able...

...Identify the equipment and paperwork needed to carry out property inspections. Use and improve technical knowledge for basic building construction to assist...

...specific legislation including Anti-Social Behaviour Act 2003, Crime and Disorder Act 1998, Protection from Harassment Act 1997, EPA 1990, Housing Acts 1988 &...

...Protection from Harassment Act 1997, EPA 1990, Housing Acts 1988 & 1996, Human Rights Act 1998 and Disability Discrimination Act 1995 as amended...

...Abandonment Illegal Occupancy and the Law This session will look at the law and practices, for some of the more complex matters in social housing...

...The options for handling different situations including squatters. Case studies involving subletting, unauthorised occupants, illegal assignments and squatters...

...The session will be interactive and the trainers will welcome questions on current cases in the above areas...

...By the end of the course delegates will: Have a better understanding of why customers can become difficult Be able to recognise verbal and physical signs...