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Telephone Skills Training Avon
- Training
- Bristoland12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Southampton, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher...
- Training
- Bristol
- Advanced
- 1 Day
... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Gathering Information, Telesales Structure, Company Image...
- Training
- St Albans
- 1 Day
...Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer,...
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