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Distance and online learning Telephone Skills training
- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet. This course covers...
- Training
- Distance Learning
- 100h
...· Demonstrate customer care in face to face and written forms of contact · Raise awareness of good practice in personnel administration · Explore the techniques...
- Training
- Online
- Beginner
- Different dates available
...to develop their use of counselling skills for use in either work or in a personal capacity. You can take this course initially and then progress toward further qualifications... Learn about: Counselling interactions, Body Language...
- Training
- Distance Learning
- 100h
...which can be spread over a 12 month period to suit the student. Assessment: As you work through this course you are required to complete a series of tutor marked assignments...
- Training
- Distance Learning
- 100h
...You will receive full tutor support by e-mail and post for a full year from the day you receive the course. To complete this course it will take in...
Similar training in other typologies
- Short course
- Online
- Different dates available
...and encourage more meetings, demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target... Learn about: Sales Management, Sales Training, Negotiation Skills...
- Course
- Online
- Different dates available
- 1 Year
- Online campus
- Virtual classes
- Delivery of study materials
- Support service
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Sales by Phone, Out of Voice Mail Jail, Communication techniques...
- Course
- Online
- Different dates available
- 9h
...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Defining Buying Motives, Call Centre, Difficult Customers...
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Very great course overall.
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- NVQ
- Online
- 7h
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
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Very great course overall.
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- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Support service
- Online campus
- Delivery of study materials
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Virtual classes
...or customer-facing roles. Designed with real workplace needs in mind, this course strengthens problem-solving skills, service orientation, and IT awareness—making... Learn about: Telephone Communication, Cold and Warm Calls, Sales by Phone...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Communication Training, Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...at least 11 of these 20 credits must be at Level 2. A minimum of 28 credits are required overall for completion of this qualification. Mandatory Units... Learn about: Customer Service Skills, Verbal Communication, Effective Communication...
- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
- Course
- Distance Learning
...will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful... Learn about: Telephone Skills, Skills and Training...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Service Skills, Effective Communication, Verbal Communication...
- Short course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Online
...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...Correctly respond to rude or hostile customers Answer the phone professionally at your business Telephone Skills Training is suitable for anyone who... Learn about: Telephone Skills...
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