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Online/Distance Customer Management Training
- Training
- Online
- Intermediate
- Different dates available
... and drive growth in your business? Most people understand the importance of providing good customer service, but this course can help you deliver... Learn about: Customer Service...
- Training
- Online
- Intermediate
- 1 Day
.... Through its simplicity and ease of use it can create a unified customer-focused culture and philosophy within an organisation, or used individually to provide a simple and effective customer service framework... Learn about: Positive Behaviour, Emotional Intelligence, Confidence Training...
- Training
- Online
- Intermediate
- 1 Day
... Consultants Instructor: Tonia Morris , your Generational Connector, and Founder of Simply HR, LLC a Consultant and Management Firm along with a speaking... Learn about: Employee Management, Employee Engagement, Performance evaluation...
- Training
- Online
- Different dates available
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Social Skills, Care Management, Customer Care...
- Training
- Online
- Intermediate
- Different dates available
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Manager, Customer Service, Customer Needs...
- Training
- Online
- Beginner
- Different dates available
...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Skills Communication, Complaint handling skills, Customer Care...
- Training
- Online
- Intermediate
- Different dates available
... more public and therefore more critical than ever. This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain...
- Training
- Online
- Beginner
... providers. It typically focuses on the development team and customer life cycles as well as evaluating and reviewing CRM. You will learn how to analyse the various components of a CRM... Learn about: Development Plan, Team Training, Service Management...
- Training
- Online
- Beginner
...Try to avoid panicking when managing a complaint even if the customer becomes angry. The most important goal is to turn their pessimistic/negative approach into an optimistic/positive one, but arguing back will definitely make the situation worse. Customer service complaint handling complaints... Learn about: Service Management, Customer Services, Quality Training...
- Training
- Online
- Beginner
... which and after an individual decides to buy a product or service. For this reason, it can be hugely beneficial to invest in customer service training as, by its very nature, it seeks to enhance the way in which a business provides its services, which is how it makes its money. Although the importance of customer service... Learn about: Customers care, Customer Service Development, Customer Care...
- Training
- Online
- Beginner
...Customer Service Client compliments, complaints or feedback, be they encouraging or discouraging, are always a good means of collecting business data and information. Every business faces various levels of client satisfaction at different phases of the business cycle while selling products... Learn about: Service Operations, Service Management, Customer Service Feedback...
- Training
- Online
- Beginner
... or his/her decision to turn to the competitors for better service. This unit provides a comprehensive overview of the concept of empowerment and ownership and explains how empowerment impacts on customer retention. Its content primarily focuses on the concept of ‘valued people value customers’ and the development... Learn about: Service Management, Customer Service, Customer Service Empowerment...
- Training
- Online
- Intermediate
... the telephone requires powerful customer care preparation which enables you to build up a customer care or ‘Customers First' attitude to deliver a good service adequately and reliably. The ability to control the call and guide it in a positive way is one of the key skills of a telephone professional. This unit... Learn about: Customer Service Telephone Technique, Telephone Sales, Telephone management...
- Training
- Online
- Beginner
...Customer Service Effective Communication is essential for the improvement of an association. It encourages managers to perform the fundamental tasks of Organising, Management Planning, Motivating and Controlling. Hence, it can be assumed that effective communication is the backbone... Learn about: Quality Training, Effective Communication, Communication Training...
- Training
- Online
- Beginner
... how to evaluate your customers’ value, segment by segment. You will discover how to turn unprofitable customers into profitable ones... Learn about: Unprofitable Customers, Customer Management, Customer Service...
- Training
- Online
- Beginner
...The key to obtaining information about consumers’ needs, requirements and expectations is their feedback, which is not only a source of data and information about customer but is also a way of managing and improving the quality of goods and services especially customer service. Feedback... Learn about: Effective Communication, Feedback Characterstics, Customer Service Effective Feedback Characterstics...
- Training
- Online
- Beginner
..., and speaking skills that are the most fundamental part of a communication process. Digitization in the modern business world and integration of digital communication has reduced the importance of telephone communication but still it is playing a significant role in direct communication with customers. Research... Learn about: Communication Training, Telephone answering, Telephone management...
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It was a great experience and I simply had a gala time and thanks for the same. It was great,
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It will help you achive your goals. Thanks for the same.
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- Training
- Online
- Intermediate
- 1 Month
...Voice of the Customer training is essential to help you understand how to define success within your organisation. This course provides huge benefits to the companies that implement it by giving them a starting point to improve and illustrating what their customers value. It also explores... Learn about: Customer Service, Customer Segments, Marketing role...
...Voice of the Customer training is essential to help you understand how to define success within your organisation. This course provides huge benefits to the companies that implement it by giving them a starting point to improve and illustrating what their customers value. It also explores... Learn about: Customer Service, Customer Segments, Marketing role...
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It was a great experience and I simply had a gala time and thanks for the same. It was great,
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It will help you achive your goals. Thanks for the same.
← | → see all