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Classroom-based Telephone Skills Training
- Training
- Torquay
...How We Train Phone Skills- By Developing a Commecial Awareness within your Team Any member of your team who is required to use the telephone...
- Training
- Warrington
- 1 Day
...The telephone is still one of the most important tools of business. Frequently, it is also the first contact that people have with your organisation...
- Training
- Coventry
- 1 Day
...Recognising the impact of voice and tone. Using listening skills and questioning techniques. Effectively handling difficult callers. Increasing confidence to deal with calls competently. Delivering messages promptly and accurately. Suitable for: First impressions count. This course is designed...
- Training
- Northampton
...To gain knowledge and skills on phone sales and telephone techniques. Suitable for: Companies and employees...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar...
- Training
- Coventry
...outbound calls who's objective it is to turn leads into prospects Call centre staff responsible for making outbound calls to convert leads into prospects...
- Training
- Isle Of Wight
... value we provide for established contact centre environments. The nature of service delivery by telephone makes tone, syntax and scripting critical...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face...
- Training
- London
..., testing their speaking skills against a Language competency framework and producing detailed recommendations to improve conversation competency...
- Training
- St Albans
- 1 Day
... internal and external, feel special and valued. Make customers feel welcomed and cared for at every contact. Use skills for questioning and listening effectivel. Suitable for: This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Personal Development, Phone Customer Service, Customer Service...
- Training
- Londonandanother venue.
- London
...First impressions are everything; they're usually given on the telephone - are they always good enough? Achieve telephone perfection on this one day training course! Suitable for: Receptionists, Telephonists, Secretaries, Personal Assistants, Administrators and Customer Service Teams...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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- Training
- City Of London
- Different dates available
- 1 Day
... customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertiveness Training, Assertive Behaviour, Confidence Training...
... customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertiveness Training, Assertive Behaviour, Confidence Training...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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- Training
- Northampton
- 1 Day
...To gain knowledge and skills on call centre management and employee training. Suitable for: Call centre supervisors, managers, employees and experienced staff need training...
- Training
- Londonand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood ...
- 1 Day
... course. Managers or employees who would like to improve their telephone manner...
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I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
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This institute provides all what a student can ask for.
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- Training
- City Of London
- Beginner
- September
...Do you want to push forward your career? Emagister offers you the right training in order to build strong your skills in Banking. This 2-day session training designed by Acudemy Training focuses on strengthening your teams’ consultancy skills, enabling them to understand the key client stakeholder... Learn about: Relationship Counselling, Managing stakeholders, Communication Training...
...Do you want to push forward your career? Emagister offers you the right training in order to build strong your skills in Banking. This 2-day session training designed by Acudemy Training focuses on strengthening your teams’ consultancy skills, enabling them to understand the key client stakeholder... Learn about: Relationship Counselling, Managing stakeholders, Communication Training...
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I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
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This institute provides all what a student can ask for.
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- Training
- Norwich
- 1 Day
...In this interactive and practical workshop you will gain the understanding, skills and confidence to develop your customer-centred activities. There is guidance on how to quickly implement ideas and techniques to handle all customer situations in a positive way, to deal with difficult customers...
- Training
- Sunderland
- Beginner
- Different dates available
...This workshop will give participants a basic sales process, plus some basic sales tools. These can be used to seal the deal, no matter what the size of the... Learn about: Basic Sales, Sales Fundamentals, Sales Prospect...
- Training
- Londonandanother venue.
- London
...You will come away from the course fully prepared in how to present the right ambassadorial image for your firm, also enhancing your own personality and become proficient in positive & professional communication skills. Suitable for: Those new to the role and experienced front office staff who...
- Training
- Londonandanother venue.
- London
...Massively improve your sales skills in all situations. Suitable for: Everyone - whether they are new to selling or have long term experience and expertise...