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Classroom-based Communication Skills Training in Tyne and Wear
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
... Negotiation •Types of Negotiations •The Three Phases •Skills for Successful Negotiating 3Getting Prepared •Establishing your WATNA and BATNA •Identifying your... Learn about: Negotiation Skills, Difficult People, Management Development...
- Training
- Sunderland
- Beginner
- Different dates available
...Become a confident speaker. This workshop will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power... Learn about: Speech Communication, Notes for Speeches, Overcoming Nervousness...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...Become a better communicator. This workshop will help participants understand the different methods of communication and how to make the most of each of them... Learn about: Small Talk, Case Studies, Communication Skills...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...Become a confident presenter by improving your presentation skills. This workshop will give individuals some presentation skills that will make speaking in public less terrifying and more enjoyable. Topics that participants can look forward to include creating a compelling program, using various... Learn about: Presentation techniques, Presentation Tools, Communication Skills...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Personal and Management Development, Phone Customer Service, Customer Care...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...Parking Lot · Lessons Learned · Completion of Action Plans and Evaluations... Learn about: Meeting Planning, Chairing a Meeting, Meeting Roles and Responsibilities...
- Training
- Sunderland
- Beginner
- Different dates available
...including course dates and payment options. Course review: 1 Getting Started Icebreaker Ground rules The parking lot Workshop objectives Action plans... Learn about: Sales Goals, Basic Sales, Sales Talk...
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
... will be working on speed, articulation, sentence structure and improving their general reception and expression skills. This course is suitable for all employees who are looking to improve their effectiveness by exploring different methods of communication and skills. All delegates who successfully complete... Learn about: Speaking Clearly, Presenting Ideas, Sentence Structure...
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
... up on punctuation and proof-reading skills and understand how to produce professional reports... Learn about: Letter Writing...
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
... develop the confidence and practical influencing skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are now, so you can be sure you're heading in the right... Learn about: Convincing Others, Conflict Strategies, Matrix Management...
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
... telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure... Learn about: Gathering Information, Overcoming Objections, Incoming Calls...
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
... delegates to take responsibility for their own development and enables them to communicate with more confidence and develop positive responses to a wide range of situations. This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours... Learn about: Positive Body Language, Interpersonal Skills, Assertive Behaviour...