Personal Development Training Tyne and Wear

...objectives · Action plans and evaluation forms 2 A Psychological Approach · Herzberg's Theory of Motivation · Maslow's Hierarchy of Needs · The Two Models... Learn about: Management Development, Personal and Management Development, Personal Toolbox...

...• Developing Yourself as a Team Leader. • Improving Performance in the Workplace. • Planning and Monitoring Work. • Induction and Coaching in the Workplace...

...who has responsibility for any part of site management. For example: contract, project or site managers, foremen or site engineers, quantity surveyors... Learn about: Smsts training, SMSTS course, CITB SMSTS training...

...On receiving your request we will contact you to explain course content, including course dates and payment options. Course review: 1 Getting Started... Learn about: Management Techniques, Personal Development, Productivity analysis...

...• Understanding Leadership. • Understand how to Establish an Effective Team. • Understanding Organising and Delegating in the Workplace. In addition to the group tutorials...

...plans and evaluation forms 2 What Does Self-Confidence Mean To You? · What is Assertiveness? · What is Self-Confidence? · The Four Styles 3 Obstacles to... Learn about: Goal Setting, Confidence Training, Personal Development...

...• Understanding Leadership. • Understand how to Establish an Effective Team. • Developing Yourself and Offers. • Understanding Conflict Management in the Workplace...

...(internal/external) · What is Customer Service? · Who Are Customer Service Providers? 3 Establishing Your Attitude · Appearance Counts!... Learn about: Phone Customer Service, Personal and Management Development, Customer Service...

...• Developing and Leading Teams to Achieve Organisational Goals and Objectives. • Becoming and Effective Leader. In addition to the group tutorials...

...•Types of Negotiations •The Three Phases •Skills for Successful Negotiating 3Getting Prepared •Establishing your WATNA and BATNA •Identifying your WAP... Learn about: Negotiation Skills, Negotiation Team, Smaller Negotiations...

...• Planning and Leading a Complex Team Activity. • Managing for Efficiency and Effectiveness. • Becoming an Effective Leader. In addition to the group tutorials...

...forms 2 Goal Setting · The Three P’s · S.M.A.R.T. Goals · Prioritizing Your Goals · Visualization 3 Prioritizing Your Time · The 80/20 Rule · The Urgent... Learn about: Workload management, Workspace Management, Time management...

...Course review: 1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Understanding... Learn about: Gaining control, Anger Management, Hot buttons...

...· Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Creating the Programme · Performing a Needs Analysis · Writing... Learn about: Flipchart Presentations, Presentation Tools, Methods of Presentation...

...including course dates and payment options. The topics covered are as follows: 1 Getting Started Icebreaker Ground rules The parking lot Workshop objectives... Learn about: Identifying Obstacles, Goal Setting, Re-evaluating Goals...

...3 Process vs. Content • About Process • About Content • A Facilitator's Focus 4 Laying the Groundwork • Choosing a Facilitated Approach • Planning for... Learn about: Understanding Facilitation, Intervention Techniques, Team Development...

...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Setting Expectations · Defining... Learn about: Delegating Skills, Supervising Others, Supervision Role...

...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Understanding Stress · What is Stress?... Learn about: Mental Relaxation, Stress Management, Physical Relaxation...

...Skills Varying the Pitch of Your Voice Using Tone to Your Advantage Monitoring Your Speed 4 Advanced Verbal Communication Skills Speaking Like a STAR... Learn about: Communication Barriers, Verbal Communication, Small Talk...

...parking lot Workshop objectives Action plans and evaluation forms 2 An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution?... Learn about: Resolution Process, Conflict Root Cause, Conflict Resolution...