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Online/Distance Customer Management Training
- Training
- Online
- Intermediate
- Different dates available
...Quality customer service is the backbone of any sized business operation. It can mean even more for small business owners and sole traders where competition is high from other similar service providers. The questions is, how can unforgettable customer service be part of your point of difference... Learn about: Customer Service...
- Training
- Online
- Intermediate
- 1 Day
...This 1 Day workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. The PROUD Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use... Learn about: Assertive Behaviour, Positive Behaviour, Emotional Intelligence...
- Training
- Online
- Intermediate
- 1 Day
... Consultants Instructor: Tonia Morris , your Generational Connector, and Founder of Simply HR, LLC a Consultant and Management Firm along with a speaking... Learn about: Employee Engagement, Employee training, Talent Management...
- Training
- Online
- Different dates available
... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Social Skills, Customer Relationship Management, Care Management...
- Training
- Online
- Intermediate
- Different dates available
... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Customer Service Skills, Customer Needs, Communication Skills...
- Training
- Online
- Beginner
- Different dates available
...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Managing Complaints, Customer relationship, Customer satisfaction...
- Training
- Online
- Intermediate
- Different dates available
...A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response. With social media providing customers a global forum to comment on your business, the way your staff handle customer complaints has become...
- Training
- Online
- Beginner
... to deal successfully with customer relationships. This unit offers a comprehensive introduction to the development of a CRM plan along with the strategies for customer retention. A range of key topics is explored in depth, including customer scenarios, selling CRM, and home-grown vs. application service... Learn about: Service Management, Customer Service Development Plan, Team Training...
- Training
- Online
- Beginner
... the common reasons for customer grievances, the importance of having an effective complaint management process and performance response standards. This informative unit explores the different types of complainers and the complaint-management process including the guidelines for handling complaints... Learn about: Quality Improvement, Complaints handling, Customer Service Complaint Handling...
- Training
- Online
- Beginner
...Customer service training and development is simply defined as ‘the formal, on-going efforts that are made within an organisation to improve the performance of its employees.’ Customer service goes above and beyond the point of purchase. It concerns the activities before, during... Learn about: Customer Service Training, Training and development, Customer Care...
- Training
- Online
- Beginner
... and services. With the passage of time, even the best items and services encounter problems. It is crucial to gather feedback from customers to improve the quality and to evaluate the CRM effectiveness. Client feedback arrives from a developing number of channels, including individuals, telephone, remark cards... Learn about: Service Excellence, Customer Service, Service Management...
- Training
- Online
- Beginner
... organisation, especially those who deal directly with the customers, are the representatives of the organisation and its products and services. They can display a positive or negative picture to the customers they deal with and can play a significant part in the customer’s enjoyment of the experience... Learn about: Customer Retention, Service Management, Customer Service Empowerment & Ownership...
- Training
- Online
- Intermediate
...The telephone is the most effortless path for your customers to reach your business should they have an issue or simply require information. This opens up the need to convey strong customer service via the telephone. The telephone may be no substitute for face-to-face conversation... Learn about: Telephone Skills, Communication Training, Communication Skills...
- Training
- Online
- Beginner
... and behaviour is modified. This premium unit provides a comprehensive overview of the importance of effective communication in an organisation and explores the importance of developing a communication strategy. Key concepts such as communicating service details to external customers, communicating service... Learn about: Communication Training, Effective Communications, Customer Service and Effective Communication...
- Training
- Online
- Beginner
... between those customers and the organisation; therefore, a more relaxed and confident approach can be taken. This insightful unit offers a complete introduction to dealing with unprofitable customers, identifying them and evaluating the customer’s behaviour, database and value analysis. It also describes... Learn about: Customer Management, Customer Services, Database training...
- Training
- Online
- Beginner
...The key to obtaining information about consumers’ needs, requirements and expectations is their feedback, which is not only a source of data and information about customer but is also a way of managing and improving the quality of goods and services especially customer service. Feedback... Learn about: Effective Communication, Feedback management, Service Excellence...
- Training
- Online
- Beginner
..., and speaking skills that are the most fundamental part of a communication process. Digitization in the modern business world and integration of digital communication has reduced the importance of telephone communication but still it is playing a significant role in direct communication with customers. Research... Learn about: Telephone Skills, Telephone answering, Telephone management...
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It was a great experience and I simply had a gala time and thanks for the same. It was great,
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It will help you achive your goals. Thanks for the same.
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- Training
- Online
- Intermediate
- 1 Month
... the importance of customer segmentation, and how certain key segments could provide the most value to your business, despite being the smallest. The five-hour interactive online course also reminds learners that it is not just those who use our products and services that are our customers; we must also recognise... Learn about: Marketing role, Customer Service, Business Improvement...
... the importance of customer segmentation, and how certain key segments could provide the most value to your business, despite being the smallest. The five-hour interactive online course also reminds learners that it is not just those who use our products and services that are our customers; we must also recognise... Learn about: Marketing role, Customer Service, Business Improvement...
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It was a great experience and I simply had a gala time and thanks for the same. It was great,
← | → see all
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It will help you achive your goals. Thanks for the same.
← | → see all