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...Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover...
- Course
- Distance Learning
...managers will be able to fearlessly deal with all performance reviews. Classic 'difficult' characters in action are shown with simple and effective strategies...
- Course
- Online
...for use with learning management systems and virtual learning environments...
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- Distance Learning
...this meeting opener will give employees and managers a new perspective on the challenges ahead. The key outcomes -Learn a more positive approach to handling...
- Course
- Distance Learning
...features Ian Brookstalking directly to the viewer in a masterclass style presentation, reinforced by visual clips and graphics that clearly reinforce each key training point...
- Course
- Distance Learning
...1) Identify the problem - the gap between the actual and desired behaviour 2) Analyse the problem's severity - determine the impact and consequences...
- Course
- Distance Learning
...Empowers you, your team and your organisation Programme includes: DVD (31 mins) Facilitator's guide Information: Produced by ChartHouse International...
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- Distance Learning
...vision and values to motivate others: Present a powerful vision with clear goals Personalize your vision Align people to changing vision Develop meaningful...
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- Distance Learning
...an organisation Programme includes: DVD (24 mins) Course leader's guide on CDROM 1 The Practical Coach Workbook 10 The Practical Coach Pocket Reminder Cards Information...
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- Distance Learning
...Enjoy greater job satisfaction as a manager/project leader -Managed properly, your team will be more motivated, happy and committed to their leader...
- Course
- Online
...management Define the project Plan the project Implement the project Evaluate the project Summary We provide access to full tracking and reporting so...
- Course
- Distance Learning
...Marcus who is struggling to write a letter and Alan who is trying to write an email. Nisha explains the importance of uncovering the 'purpose of writing'...
- Course
- Online
...planning and identifying the 'purpose of writing', using the active voice and avoiding business jargon, avoiding pomposity, using short sentences and short paragraphs...
- Course
- Distance Learning
...To demonstrate the importance of quality. The aim To demonstrate the importance of quality. About the programme Introducing the idea of quality to an organisation...
- Course
- Distance Learning
...Learn key business skills from a best-selling business expert -Maximise productivity and profitability by moving with the times and embracing change...
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- Distance Learning
...The Container Store is a leader in customer service and it has a reputation for having the most enthusiastic and positive employees around. How do they do...
- Course
- Distance Learning
...has redesigned the mortgage through their fearless use of technology and their innovative approach to change. The Ellie Mae story is a revolutionary example...
- Course
- Distance Learning
...being great at customer service is no longer good enough. You need to give the customer a great experience. Using a real-life case study, he shows...
- Course
- Distance Learning
...help him overcome his pre-speech nerves. The key outcomes -Gives even the most inexperienced people the skills and confidence to prepare and deliver better presentations...
- Course
- Distance Learning
...To outline a variety of skills and techniques that can be used to deal with difficult situations when receiving feedback. The aim To outline a variety...