Video Arts courses

...not who they are. The key outcomes -Learn how to criticise constructively to prevent the recurrence of mistakes and improve staff performance...

...every appraisee's dream is aimed at employees approaching their review. This section displays the positive side of performance reviews and gives a...

...and shows the equally crucial role that both sides have to play. Help for managers Part one: every manager's nightmare is aimed specifically at managers...

...this meeting opener will give employees and managers a new perspective on the challenges ahead. The key outcomes -Learn a more positive approach to handling...

...To practically deal with the predatory nature of the competitive and self-generated pressure to discount products. The aim To practically deal with...

...To teach managers the five-step process for conducting an employee performance improvement discussion. The aim To teach managers the five-step process...

...Gives insight to building or improving an organisational vision -Clarifies the concept of vision - what it is and what it isn't...

...About the programme Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights...

...and caring about each member of your team. The key outcomes -Gives managers the skills to motivate their team -Improves communication and morale within...

...and offers clearly illustrated techniques to put into practice. It is a comprehensive pack, suitable for formal training and individual self-study...

...Enjoy greater job satisfaction as a manager/project leader -Managed properly, your team will be more motivated, happy and committed to their leader...

...Put aside and review later; get colleague to read Summary...

...point across in writing clearly and persuasively. About the programme Everyone can improve their written communication skills, even if they're not a natural writer...

...is best shown by practical demonstration. This humorous drama features Lenny Henry as a TV presenter who is making a programme about quality in our working lives...

...their external brand identity and internal culture and learn how to make organisational change fun! Think differently: Findout how a culture of continuous...

...To show how to hire, train and retain the best people. The aim To show how to hire, train and retain the best people. About the programme Great customer...

...has redesigned the mortgage through their fearless use of technology and their innovative approach to change. The Ellie Mae story is a revolutionary example...

...The key outcomes -Gain insights into delivering great customer service -Make sure customers have positive memories of their experience and use your organisation...

...is researching unimportant details. Neither is prepared for the presentation, as they discover when they finally get together for a run through...

...feedback and understand exactly what is being asked of you -Handle negative or aggressive feedback calmly and effectively Programme includes...