Video Arts courses

...This practical programme demonstrates the core health and safety issues that affect us all, such as lifting things, and shows why being careful has...

...The CDROM workbook that is included with the programme will help you to explore the key ideas in the programme and how you can best apply them to your own circumstances...

...About the programme More and more people at work are being asked to make decisions for themselves. However, these decisions often need to be made at increasing...

...poorly treated customers spread the word; customers will take their business elsewhere without a second thought; exceeding customer expectations is...

...and easy-to-read framework. The key outcomes -Combine creativity and confidence with a clear structure that will result in an effective and successful report...

...organising points into related groups and using the four Ps (Position, Problem, Possibilities and Proposals) report authors will ensure their document...

...Mel and Griff introduce the four stages of interviewing - preparation, organisation, exploration and projection - whilst highlighting common mistakes...

...strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence. Find out how to be a respected and award winning employer...

...This two-part programme, which features both drama-based and documentary material, offers a clearly-structured approach to the recruitment process...

...(10 mins) DVD (30 mins) Trainers guide Information: Produced by BBC Worldwide Ltd 1995 © Video Arts. Learning-chapters Part 1 Aggressive and submissive...

...To explain why many 'people problems' can be attributed to a lack of assertiveness. The aim To explain why many 'people problems' can be attributed to a lack of assertiveness...

...this programme, part of a three-part series, provides support for managers involved in selection. Belbin's research indicates that fewer recruitment disasters...

...individual or combined teaching units. The key outcomes -Improve selling techniques so that customers are guaranteed to want to...

...on disc Self-study workbook on disc Blending Learning Pack: £2399 Includes parts 1 and 2 of the DVD resource, full support material and the e-learning standalone CDROM...

...Part 2: Doing the deal is an amusing and easy-to-follow drama which demonstrates how to effectively tackle customer objections. By making them specific...

...£2399 Includes parts 1 and 2 of the DVD resources, full support material and the e-learning standalone CDROM Information: A Video Arts production featuring Josie Lawrence...

...With its live action style, this programme shows how your positive attitude can be the primary factor in every customer service interaction...

...of all the positive Think bigger - summary Try for an early close Build an agreement staircase Use silence Ask for the order - summary Prepare closes...

...Then you'll understand The Spirit of the Dolphin . The dolphin is an animal of grace and joy. Its core behaviours represent its spirit. It's a spirit...

...Action without vision just passes time Vision with action can change the world." - Joel Barker, The Starthrower Story The key outcomes...