Call to order

The aim
To teach staff how to make a sale over the telephone by remembering a few simple steps.


About the programme
A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude.

In this humorous drama, a Jack-the-lad telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone. But he is blind to his own errors. It isn't until he experiences a 'Twilight Zone' dream sequence that he sees the light and discovers where he's been going wrong.

Suitable for any staff who take customer calls, this valuable resource teaches practical and easy-to-follow techniques for how to deal with enquiries and develop sales opportunities, and clearly demonstrates how to close a sale over the phone.


The key outcomes
-Learn how to deal with all telephone enquiries professionally
-Develop phone skills to maximise sales opportunities and guarantee turning them into successful deals


Programme includes:
DVD (20 mins)
Course leader's guide


Information:
A Video Arts production featuring Rowena King and Paul Bigley. Release date: 1995

Learning-chapters

• Introducing Dave
• Bad telephone manner
• Bad sales technique
• Dave experiencing a bad telephone manner
• Good sales technique
• Summary of the good sales technique