VIP Customer Service
Vocational qualification
In Southampton
Description
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Type
Vocational qualification
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Location
Southampton
This one day workshop focuses on the customer service equation - through the magic programme - that people buy from people - we are all in relationships.
Facilities
Location
Start date
Start date
About this course
There are no formal entry requirements for this workshop.
Reviews
Course programme
VIP Customer Service
About the course:
This one day workshop focuses on the customer service equation - through the magic programme - that people buy from people - we are all in relationships.
"A customer is the most important visitor to our business. They are not dependent
on the business - the business is dependent on them."
Who is this suitable for?
All members of staff - whatever their role - service wins the game! So be sure that the team do what they do so well the customer will want to return again and again, whether they are internal clients or external customers. As a business no one can afford to get it wrong.
Course Content:
Workshop outcomes and benefits:
- Create a customer focus, identify who are your customers,
- Introduce Essential communication skills, how your customers communicate with you
- Share best practise and define the VIP service
- The Magic cycle, - a service modelTurning the complaint into a winning service situation
- Real rapport - how to build it and what can break it
Equipment Requirements:
All equipment will be provided by City Business.
Assessment:
There are no assessments for this workshop.
Progression:
Candidates can pursue other courses offered by City Business, such as the CMI qualifications.
Code : Time : Duration : Day : Tuition Fee : Admin Fee
B01315 001 09:30 - 16:30 22/10/2009 - 22/10/2009 Thursday 95
VIP Customer Service