VIP Customer Service

Vocational qualification

In Southampton

£ 95 + VAT

Description

  • Type

    Vocational qualification

  • Location

    Southampton

This one day workshop focuses on the customer service equation - through the magic programme - that people buy from people - we are all in relationships.

Facilities

Location

Start date

Southampton (Hampshire)
See map
Britannia Road, SO14 5FP

Start date

On request

About this course

There are no formal entry requirements for this workshop.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme


VIP Customer Service

About the course:
This one day workshop focuses on the customer service equation - through the magic programme - that people buy from people - we are all in relationships.

"A customer is the most important visitor to our business. They are not dependent
on the business - the business is dependent on them."

Who is this suitable for?
All members of staff - whatever their role - service wins the game! So be sure that the team do what they do so well the customer will want to return again and again, whether they are internal clients or external customers. As a business no one can afford to get it wrong.

Course Content:

Workshop outcomes and benefits:
  • Create a customer focus, identify who are your customers,
  • Introduce Essential communication skills, how your customers communicate with you
  • Share best practise and define the VIP service
  • The Magic cycle, - a service modelTurning the complaint into a winning service situation
  • Real rapport - how to build it and what can break it


Equipment Requirements:
All equipment will be provided by City Business.

Assessment:
There are no assessments for this workshop.

Progression:
Candidates can pursue other courses offered by City Business, such as the CMI qualifications.

Code : Time : Duration : Day : Tuition Fee : Admin Fee
B01315 001 09:30 - 16:30 22/10/2009 - 22/10/2009 Thursday 95

VIP Customer Service

£ 95 + VAT