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The Virtual Customer

Ed-next

Course

Online

£ 21 VAT exempt

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Description

  • Type

    Workshop

  • Methodology

    Online

  • Class hours

    1h

  • Duration

    4 Weeks

Customer Service

Technology has impacted how companies do business and how customer service is delivered. To stay profitable in the internet age, customer service providers should understand and embrace the power of the virtual customer. Virtual customers provide valuable feedback on product development and improvement that in the end improves service for all customers. This course discusses several dynamics that impact companies and the virtual customer. 

About this course

After completing this course, you should be able to:
•Define the term virtual customer
•Define virtual customer support
•Identify the benefits of online feedback
•Recall why understanding social media is important
•Recognize some common social media sights

The course is aimed at anybody involved in Customer Service.

No prior qualification required. However, you will need basic IT skills and a computer with internet connection to take part in this course.

You get an IACET endorsed printable certificate on passing the final quiz and scoring 80% plus marks.

It is a Customer Service self-study course with access to the program for 4 weeks. It is a brand new course and therefore features the very latest in this subject area. It has been created by experienced and highly skilled training professionals. Hundreds of students have attended it through our virtual corridors, many of whom have gone on to be effective professionals in this sector.

On receiving your request a course advisor from Ed-Next will contact your through email or telephone to explain everything about this course, including how you can sign up, payment options and enrolment periods.

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Subjects

  • Internet
  • Customer Service
  • Communication Skills
  • Technology
  • Social Media
  • Media
  • IT Development
  • Customer Manager
  • Virtual customer
  • Social media sights

Teachers and trainers (1)

Teaching Staff

Teaching Staff

Teacher

Course programme

By the end of this course, the learner will be able to:



    • Define the term virtual customer

    • Define virtual customer support

    • Identify the benefits of online feedback

    • Recall why understanding social media is important

    • Recognize some common social media sights


ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

See related categories

The Virtual Customer

£ 21 VAT exempt

The best Sales Skills courses

See all

See all