World Host Principles of Customer Service/Retail

Did you know that 75% of retailers identify poor service as the biggest cause of customers walking away before making a purchase? To address this and to help raise the standard of customer service in retail, Skillsmart Retail and the National Skills Academy for Retail are launching a brand new programme, WorldHostTM Retail.

- WorldHostTM Retail is the only internationally proven, individually assessed, visible mark for quality customer service in the UK

- Three programmes are available nationally through the National Skills Academy for Retail's network, helping you provide consistent, world-class customer service throughout your business

- WorldHost TM training can be customised and delivered by our qualified trainers. It can be mapped to your own training programmes helping you achieve WorldHost recognition for your business

With a vibrant, modern and innovative learning environment, the College is well equipped to ensure that students have the best facilities and resources to help develop their learning and skills. The College is an essential provider of a vast range of courses all focused on developing relevant skills for employment and to enhance current career prospects for those who are already working. For 2016-17 it was established that 86% of HN graduates at the College progressed into employment or further study.