Customer Care

Clinton Associates

Training

Inhouse

Price on request

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Description

  • Type

    Training

  • Methodology

    Inhouse

  • Duration

    1 Day

To give a common understanding of what customer care is, and what it means to the individual. Suitable for: All non-management staff who are either directly or indirectly responsible for customer services.

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Course programme

Course Content

  • What is customer care?
  • Quality
  • Customers
  • Relationships, co-operation with colleagues
  • Communication skills
  • Intervention style feedback
  • Case study
  • Improving customer care

Learning Outcomes

  • To have a common understanding of what customer care is and means.
  • To identify the importance of good customer care to the company.
  • To identify internal and external customers.
  • To recognise the skills and attitudes required for good customer care.
  • To develop a personal action plan to enhance levels of customer care provided.

Delegate numbers: Maximum of 12 delegates

Additional information

Students per class: 12

See related categories

Customer Care

Price on request

The best Sales Skills courses

See all

See all