Customer Service
Course
Online
Description
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Type
Course
-
Level
Beginner
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 14 years
Subjects
- Benefits
- Customer Service
- Handling Complaints
- Care
- Customer
- Delivering
- Learners
- Behaviour styles
- Satisfaction levels
- Manage customer
Course programme
How to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning OutcomesUnderstanding of the aspects of delivering outstanding customer service
Understanding the benefits of outstanding customer service
Importance of handling complaints with care
Recognise & adapt to customer behaviour styles
Manage customer satisfaction levels
Customer Service