Essential Selling Skills

Understanding the sales process
-Discovering what the customer really wants
-Recognise what makes customers buy
Preparation
-Your style and its impact on others
-First impressions and how to influence people
-Self preparation
Structuring and preparation
-Stages of the sale
-Identifying opportunities
-How best to present your company
Self organisation
-Making the best use of your time
-Paperwork and routines
-Effective forecasting
Making a call
-Preparation
-Structure
-Using an agenda effectively
-Making appointments Questioning skills
-Using appropriate forms of questions
-Knowing how to influence through questioning
-Listening skills
Handling objections
-Understanding and recognising them
-Turning them to your advantage
Gaining commitment
-Recognising the buying signals
-Asking for the business
Customer relationship management
-Building rapport
-Developing ongoing opportunities
-Personal action plan
Review of Programme
Other Recommended Programmes
-Successful Negotiation Skills
-Key Account Management