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NVQ Communication Skills
- NVQ
- Broadstairs
- Different dates available
...through distance/work based learning. Course Structure Candidates gain their Contact Centre Operation NVQ 2 qualification through the preparation... Learn about: Customer Care, Call Centre, Customer Service Skills...
- NVQ
- Inhouse
...and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal for those who are seeking...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...These qualifications comprise QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector... Learn about: Customer Service, Effective Communication, Customer Service Skills...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- (On Site)
- 6 Months
...3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems...
...3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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Very great course overall.
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- NVQ
- Online
...Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers...
...Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers...
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Very great course overall.
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- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...potential customers 7). Buy into the best methods of working from employees and maybe a starting point for a learning journey Programme: This Level 2... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Rusper
...for decision making and supervising others Customer Service NVQ Level 3 Overview Level 3 Customer Service NVQ has been developed from the National Occupational...
- NVQ
- Coalville
- 12 Months
...(five mandatory units, and one optional unit). This qualification is. Course Level NVQ Level 3 Description Customer Service NVQs are aimed at people...
- NVQ
- Inhouse
- 8 Months
...What types of Apprenticeships are on offer? Apprenticeships Level 2 (equivalent to five good GCSE passes) Advanced Apprenticeships Level...
- NVQ
- Huntingdon
- 12 Months
...Workbased Day : Flexible Time : Flexible Start date : Flexible Course fee : POA Exam fee : N/A Reg fee : N/A Is this course for you This course is designed...
- NVQ
- Appleby-in-westmorland
...within an industry. Course Outline: This course is aimed at anybody who is currently working in or considering employment in a customer service environment within an industry...
- NVQ
- Crawley
...Details of how many units you need to take will depend on the size of qualification you take. Mandatory Units F1 Communicating using customer service language... Learn about: Customer Service...
- NVQ
- Belfast City
...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 3 CONTACT CENTRE OPERATIONS This NVQ is designed to reflect the work of individuals who are working in occupations...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational...
...This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | → see all
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | → see all
- NVQ
- Online
...impression of yourself and your organisation Going the extra mile in Customer Services Delivering reliable Customer Services Recognising and dealing with Customer queries...
- NVQ
- Online
- Different dates available
- 1 Year
...Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships... Learn about: Communication Skills, Communication Training...
- NVQ
- Rusper
...internal customers Those working in a customer interface role, these may be external or internal customers EDI Customer Service NVQ Level 2 Overview Level...
- NVQ
- Blended in Wolverhampton
- Different dates available
- 6 Months
...It supports the recognised need that individuals and employers must be responsible for gaining the skills needed to meet ever changing objectives which... Learn about: Customer Service...
- NVQ
- Inhouse
- 8 Months
...What types of Apprenticeships are on offer? Apprenticeships Level 2 (equivalent to five good GCSE passes) Advanced Apprenticeships Level...
- NVQ
- Ramsgate
- Different dates available
...through distance/work based learning. Course Structure Candidates gain their Contact Centre Operation NVQ 2 qualification through the preparation...
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